Service King Collision West Plano (Now Crash Champions)

E AWARE:
I took my car here because it was a referral from State Farm. Long story short got hit in wreck and it was minimum damage so they were just responsible of for checking out the damage and sending an estimate to State Farm. Janet was the mechanic handling my car.

2 weeks go by and I come to pick my car up and they bring it up front left it running. Got in my car to get to a parking spot and had to return my keys to the rental place next door. Come back and my car wouldn’t start. Janet lied to my face which makes me wonder if they tampered with my car even more. She said they had no problems starting the car, they didn’t even have to drive in much, just quickly being very defensive however when I approached the gentleman and asked if they had to jump start for my car to start and he said yes it was dead. She lied to my face and still brushed it off when I confronted her about it and tried to make it seem like I confused the situation.

If you’re gonna take your car here anyways just make sure you do not quickly sign that release of damaged vehicle form until you have seen that all the parts of your car are still out in and take before and after pictures! Start your car and turn it off walk away from the car then start it again and drive it around. Cover yourself! DO NOT AIGN THE WAIVER until you’ve done so!

Vanessa is AWESOME takes good care if your vehicle, keeps you updated on a regular basis.
Always in a great mood and smiling. Great customer service.
They also do the best work on your vehicle highly recommended

Very professional and kind team of people. Take time making sure clients understand repairs, costs, etc. Convenient that enterprise is attached right next door!

Great people very friendly and made sure everything was handled properly with no concerns.

Bad customer service. I have been waiting for 2 weeks for a quote.don't respond calls and not answering when they know who it's calling. I won't take my cars there nonmore

Amazing service from start to finish. They were transparent, quick, friendly, fair. Everything you’d want from what could be a stressful situation. Omar was absolutely great. I hope I don’t ever need to come back, but should the need arise I definitely will.

I've been waiting 4 months for a part for my car. The body work looks good but I can't pass inspection because the part that is missing is a micro chip that makes my headlamp and break light work.