SERVPRO of Grapevine/NE Tarrant Co., Keller TX

They did great on the mitigation side. They were able to dry everything out but were not knowledgeable on the insurance side of things so there were communication issues that were very frustrating. I spoke to a supervisor and he cleared things up after I almost had them clear everything from my home. Do NOT have them do reconstruction. Again, SO many miscommunication issues. I waited weeks for answers to questions only to be told that it would be two months before I could even be put on their schedule. They sent me contracts to sign without telling me this. Good thing I didn't sign before my questions were answered or I would be stuck!

Their response says we were interested in revising the scope of work which would push us out on the schedule. We didn't want to paint a room that was undamaged. How would that change the schedule? !

This company is the best very professional, I would recommend them to friends and family thank you for your service.

February 16th, I had a pipe burst and had inches of water in my 5 year old Manufactured Home. Servpro came out to handle the water damage. They put 35 fans and 2 large dehumidifiers in my hallway to kitchen and told me they were maxing out my power. No generator no electrician. They left at 5pm. At 2am my house burned to the ground. Never a word.only a bill in the mail. This was total devastation for my family. Nothing can recover what memories photos, and all our belongings.my wife and son barely escaped the fire. Unfortunately our fur baby tess was lost. Here the date is April 6th still no word from your company.

SERVPRO is amazing. I called in a panic and they were here within 45 mins of the time I discovered the leak. They had the water out and the damaged things removed ASAP. Jose was very professional and such a nice young man. He let me know everything that was happening and came by every day to check on things until the fans were removed. It made me feel so much better and my insurance company was very happy I called SERVPRO. I highly recommend them in the unfortunate event you have water damage.

We had Jose and Trey come out to our house and they provided great service for a water damage issue. They arrived on time, provided professional service! Highly recommend!

We are privileged to currently be working with Sean and Aaron for water damage in our home. They have been nothing but professional and respectful throughout this process. I can see the care and passion they have for Servpro and helping people.

Jeff, April, Henry, and Dakota showed up to rescue my home from a water line break and did a fantastic job saving my home from MAJOR repairs! They were still substantial, but these guys showed up ONE HOUR after my initial call! I have been extremely satisfied to this point as they are packing me out and getting ready for reconstruction! I trust them enough that I’m getting them to do the reconstruction! Keep you posted how that goes later! Thank you everyone from ServPro Grapevine! You guys truly are professionals! So far an amazing job!

Henry & Dakota were absolutely amazing at helping us move from our home in Southlake, Tx to NRH! I couldn’t have done it without these two gentleman. They were quick and very professional! Henry & Dakota are #1!

Jose and Martina came by and were super helpful at finding the source and giving tips to preventing the issue in the first place.

Jose and Danny did an outstanding job of taking care of the water restoration problem in my home. Much appreciated! I would highly recommend this crew for any water mitigation problems you may have. Thank you for you hard work and dedication.

Dakota has a great crew. They were timely, efficient, pleasant to work with, answered all my question, and addressed all my concerns.

Jose did an outstanding job in accessing and remediating the water damage. He recognized immediately when he arrive how upset I was. He was patient and explained every step of the way what he was doing and why. I appreciate is customer service, it is World Class.

Chris came by and had me taken care of for a minor mold issue from a leaky hot water heater inside of 30 mins. Absolutely would call again

ServPro did an amazing job for me! They were professional and on time. The estimate was extremely reasonable and they even came in under the estimated cost. Chris showed up on time and was very professional and courteous. He observed Covid protocols, performed the work at a high level, and cleaned everything up. We couldn’t be happier!

Jose is a real pro and gave us premium customer service. He made a difficult situation more bearable.
He kept us informed every step of the way!
We are very thankful Jose managed our project!
Thanks Jose!

Aaron and Jose with the water mitigation team were very professional, timely and helpful! Would highly recommend and use again.

We had major flooding throughout the house during the bizarre Texas winter weather in February 2021. Due to the volume of calls received, it took about a month before ServPro could make it out to us, but once they did, I was thoroughly impressed with the service provided. Henry visited the house first to assess the damage so he could come up with a plan. He was very efficient and took time to answer all of our questions.

ServPro then sent out people to pack our belongings - these women were amazing! They were so thorough and careful with our everything! The next day, someone loaded our things into a truck and took it all to storage.

The following day, Aaron and Mike came to begin demoing what needed to come out - they removed about 60% of our floors and cut the sheetrock where needed to ensure they caught anything that might have presented a problem down the road. They removed all bathroom cabinets the next day, then set up blowers and a humidifier to dry things out. They came out each day to ensure things were progressing as expected. Every time they were here they checked multiple times to see if we had any questions.

I am completely thrilled and fully satisfied with the service provided by ServPro!