SERVPRO of West Amarillo

Called they gave me an appointment time. Was on time for appointment, looked my problem over gave me an estimate, told me what time later that day that crew would be out. Again crew was on time, professional and courteous. Answered any questions I had at this time we are waiting on the mold mitigation team. I have no doubt that the rest of my experience will be the same as above. I’m giving 5 stars and I would definitely call them again if I need them.
Lonnie
Amarillo, Texas

Had a major water. Servpro was very responsive and thorough. They very informative and thoughtful.

The SERVPRO team has been INCREDIBLY helpful and professional with the water damage issue we had in our kitchen. Chris, Joshua, JJ, Jordan and Matt were all very knowledgeable and helpful throughout the entire process. Always on time and kept us constantly in the loop every step of the way. Will definitely use these guys again for any future issues or services needed down thebroad. Super great team of guys!

Not good. They lost paintings and several other items and never attempted to find them or replace them. The charges were outrageous. 1 star is too much.

We had a water blow out and these guys showed up immediately to clean up the water and leave fans to dry us out. Very nice and kept an eye on us until we were up and running again. Highly recommended.

Great experience. Servicemen (Chris Adams, Joshua Bettis, JJ and others) were prompt, professional, knowledgeable and thorough. Thank you!

Very professional crew! Worked with me through multiple issues and helped with billing and insurance claim.

They were very sensitive to my situation, they came immediately and evaluated my floors. They set up their equipment and monitored the progress daily. They worked with my schedule and my insurance company. I would definitely recommend Servpro to anyone needing immediate assistance.

Chris Adams with Servpro came to get rid of some graffiti on our building and was wonderful! The space looks good as new and he worked so quickly. They've always taken great care of us, great customer service!

I had Servpro Amarillo come to my home in Hereford and do a full HVAC cleaning with biocide. They did a great job, highly recommend!

A very big thank you to Chris & Daniel for their quick response to our water situation. They are very professional, great sense of humor and kept us informed along the way. Will definitely recommend to others in need.

Servpro has been a blessing to us. My elderly sisters basement in her house got flooded and was toxic. My sister has been diagnosed with dementia and I had moved her to my home in weatherford. The basement hadn’t been checked in years. Servpro got to work immediately and it looks beautiful down there now. But that’s not all. Since we are out of town, Rick Rueda has continually helped by coming out when the plumbers are saying there is no leak and meeting with the insurance company. Without his help I don’t know what we would do. I certainly trust him more than the plumbing companies I have had to deal with.
I would recommend Servpro as the best company when you have a home problem. Servpro and Rick are the best!

After an unfortunate incident involving some boiled eggs WAY overdone.the team responded immediately to get things rolling - even though it was about 8pm on the Friday evening of Labor Day weekend. They cheerfully arrived to assess the situation, which was a smoke filled home and the overwhelmingly bad odor of burnt eggs! They gave us a brief idea of the scope of work involved and assured us that the work would truly result in the "Like It Never Happened" state. We moved out, by necessity, and turned the house over to the team. They were considerate of our home and belongings and pets. They conducted themselves in a completely professional manner. After several days, we came back to a home that was spotlessly cleaned from floor to ceiling in every room, without a hint of the awful odor. Nothing broken or missing, no excuses for this or that, just a job well done. They were accepting of our visits and were always right at work whenever we popped in. So happy we had this experience to take care of a situation we never expected to have. Great job everyone!