SERVPRO of West El Paso

Great customer service! Carlos Jimenez and tech Armando Nevarez have gone above and beyond during process. Great attention to detail while completing demo and explaining next steps.
Highly recommend.

Amazing service from the first phone call to the end of the job! Jacob and team took care of us after a blown water heater flooded our downstairs. Very good communication throughout the process to keep us informed of what they were doing, why they were doing it and how the levels were adapting.

I woke up to a busted water heater this morning causing water damage to my garage and office. I contacted Servpro and quickly dispatched a team to my house and got started on my problem. Jacob answered all our questions and concerns. Jacob and Arnold are real pros.

Jacob Marquez was absolutely great from his timeliness to his pure knowledge and care for the customer. I would easily recommend them over any other company in El Paso.

When you use SERVPRO, ask for Jacob Marquez and Danny Rodriguez. You will not be disappointed about customer service and technical knowledge that they present.
Thank you both.

My experience with SERVPRO today was great! Both Jacob Marquez and Danny Rodrigues were very professional and efficient. I am confident that Servpro was the right choice!

I had water damage in my home and Servpro acted quickly to the call and showed up and did their thing. They always showed professionalism and respect, and walked me through every procedure they were going to do. They texted or called every time they were going to show up and when they were leaving. When I had questions, they were very attentive and provided me with a solid and informative answer. I want to give a special shout out to Joshua Esquibel. This guys knows his stuff when it comes to water restoration. He was my go to guy for all the repairs that were going to be done by the company. Even when he wasn’t at my home for the job, he was still there to answer my questions on the phone. This company is lucky to have him! Thanks Servpro!

In decorating for Christmas, we found in our front closet that we had water damage in my home and mold. Not a good feeling to find something like that. Servepro came and gave us an estimate. Crew Chief Joshua E and his tech Arnold came to our home. Their explanation of the process of their work was very detailed. These guys were excellent to deal with…we feel very confident in their work! Thank you very much!

Servpro team arrived and just made the situation with the water leak better. Joshu E.was very professional and knowledgeable. Joshua explained the process step by step and made sure I understood the process. I was concerned about our situation but Joshua put me at ease. I knew we had the best service possible. Thank you Joshua E.

Jacob Marquez and Cristina Alarcon were true professionals, they arrived when they stated they would and worked quickly to situate my issues. Very happy with their customer service and work ethic.

Great service from Joshua and Juan, were quick to respond after initial call made, were thorough checking all the damage and answered all of our questions.

Very pleased with Jacob and his crew. They showed on schedule and waisted no time in getting the work started. Thank you ServPro

Great experience with the SERVPRO team. Both Jacob M and Jacob B were professional and friendly.

I am very impressed with Servpro Crew Chief Carlos Jimenez and his team of technicians; Julio Ortega, Cristina Alacorn, and Juan Camaras. They all did a outstanding job recording all water damages, and drying out the effected areas. They were very organized and technically knowledgeable and provided me with a daily update as to the status and condition of the effected areas. Thank you again! Highly recommend!

I was originally scheduled for 2: 30pm but Joshua called and advised me they could meet me earlier than scheduled so we arranged to meet at 1: 00pm which turned out to be more convenient for me. Joshua and Arnold arrived promptly. Joshua explained the process and all the forms that required my signature in order to start the work. Joshua and Arnold were both very courteous and knowledgeable. Work was done promptly and areas worked on were left clean. I have used Servpro in the past and have always been satisfied. I highly recommend this company to family and friends. Great job Joshua and Arnold.

We were helped by Carlos Jimenez and Armando Nevarez. They are still working to contain the damage from our water heater that burst while we were away on vacation. They are very professional in their ability to handle our situation. Would recommend them if you need restoration help.

Had water damage in my home and SERVPRO within hours responded and met my needs. Crew Chief Jacob Marquez and his tech Julio Ortega made me feel comfortable and at ease. Their professional ethic and availability to answer and concerns and explain the process of their work was far beyond what I expected. Great work and thank you for your quick response.

These guys were great. They explained what was to be done and how. No mess very clean and over all, very professional. There work speaks for its self. Thanks a lot Jacob Marquez and the other Jacob. B. Stay safe!

My whole house flooded. They responded quickly and professionally. Carlos, Joshua and jaun where all fantastic

I can’t say enough about Joshua E.and Arnold N! They took us out of a state of panic when we suffered water damage not once but TWICE! They were extremely professional and offered good sound advice, with quality service. They took the time to ensure no additional damage was done to our home and they left it in a clean and safe state. Also, the response time for this company is superb. As soon as my insurance company approved my claim, they called me within minutes to set up water mitigation and restoration services. I would definitely recommend them each and every time! Thank you Servpro.