Sevier Climate Control Air Conditioning & Heating, LLC, Spring TX

They do not even deserve 1 star but I want to warn others not to use this company. We were already skeptical based on numerous current and older bad reviews but American Home Shield set us up with this company to fix an AC leak. It was leaking in the wall of a guest bedroom and into another bathroom. We were told that he would be there between 4-6pm on 7/21. Robert their tech did not show up until 8: 30pm. We let him know that the drain pipe was no longer dripping but the leak was getting worse. We asked him to check the drain pipe for leaks. After he was up there only 15 minutes he told us that it was not the drain pipe but condensation from needed duct work repair. He said that he would file his report in the morning recommending that the duct work be replaced due to it being old and not in good condition. After numerous calls and multiple excuses and lies, the report was filed almost 3 weeks later. He filed a false report stating that the duct work was damaged due to pets/pests. This is a lie. Our pets do not go in the attic nor do we have or have had pests in the attic. AHS denied the claim to fix the duct work because of reason that Robert gave on his report. We called Sevier and AHS to dispute the false report but neither one would budge and we were left with a quote for $3700 that we would have to pay 100% out of our pocket. We paid $100 service call that was worthless. We found another AC company through Nextdoor (Waller County Electric, Air Conditioning and Heating) that came out on 8/4. He was in our attic and the rooms where it was leaking about 20 minutes. He found that we were right and it was a drain pipe leak. The drain pipe was not connected. He fixed it the same day for $223. If we had believed the Sevier tech and paid the $3700 we would still have the leak. Due to the delays from their tech Robert, we now have to replace wall and ceiling due to mold and flooring due to the leak overrunning during the day while everyone is at work. Please save yourself and DO NOT USE THIS COMPANY. They are unprofessional, dishonest and incompetent!

5 stars for Jeremiah! He was very courteous and provided excellent tehnical analysis and suggestions. We had cooling issues and he was able to suggest us short term and long term solutions. Multiple ways to improve our cooling. Very knowledgeable and helpful!

Very horrible home warranty sent them out Robert was very aggressive and rude slammed my household items around while trying to move stuff out of his way
overall horrible experience made me feel very uncomfortable I was home by myself this day I would not suggest this company at all for anyone if you need any kind of AC work done on your house

Unfortunately I did not have a choice when it came to having my AC unit repaired as my current home warranty company AHS uses Sevier. After the initial technician visited my home to diagnose the problem with my AC unit it took over 4 weeks before any kind of report was submitted to AHS. I had to call Sevier and ask them to submit the report myself. Not only did they not submit the report, we were asked to get the information of the units we had that the initial technicianw as supposed to have gotten (we were asked to climb up into our attic and get model# of unit). It was as if the initial technician did absolutely nothing the day they came. On the day of the repair, a technician broke our door handle off the front door. Sevier offered to fix or reimburse me for the handle (we chose reimbursement).

I would stay away from this company.

Contractor came ill prepared to change out my evaporator coil they dumped a bunch of water through my ceiling my kitchen. Was very hard to get a hold of to get any type of compensation to get repair work done his contractor was not gonna be able to do work anytime soon. Was able for them to work out a deal with my contractor. But now they’re not paying my general contractor for the work that he did. To repair the ceiling.

Horrible Experience. Assigned through insurance Company American Home Shield. First, the technician tried to tell me the AC Demper wasn't covered under my plan which was false. After I talked to AHS, they scheduled an appointment to replace it but they missed two appointment, No Show, No Call.

I will tell everyone right now that after experiencing air dynasty, sevier was incredible and serviced my problem within minutes. They did exactly what they were sent out to do. It was quite refreshing based on my experience with air dynasty.i also have ahs and i was concerned based on some of the reviews that i read that sevier was going to repeat what air dynasty had tried to do in replacing a draining system which would have cost me 1250 dollars and was going to cost ahs 300 dollars. What air dynasty really wanted to do was replace both systems in my house for an incredible amount of money.what they did not do was address my problem.i had a clog in my drain.sevier came out on a second opinion from ahs and immediately fixed the problem. Sevier came through like a champ and i really appreciate greg.i believe that was his name.thank you sevier.and i'm glad that i gave yall the benefit of the doubt because yall were amazing.i will only have good things to say about u.

It's hard to express in words my gratitude for this amazing company. They have been absolutely the best! The manager of the company is the most professional, helpful, kind and amazing person that I have dealt with. Thank you from the bottom of my heart for all your help!

No 24hr service as advertised. This service call would have a call back from 1 day ago service call. Made 3 phone calls the next day around 11am and left messages without a return call from them. They finally answered the phone around 5pm. Will not get another service call until Monday 8/2. Unacceptable service.

[Service, Timeliness, Technician] Chad is an outstanding tech and a great guy. We never have to worry when Chad is here, everything us done like it belongs to him. He takes great pride in his work and it shows.
I would recommend this company to everyone.

Went through American Home Sheild who uses Sevier for A/C repairs. The repair people did not take precautions replacing a drain pan. Water leaked through my ceiling in several places. Owner/manager was extremely rude and lacked professionalism when discussing the issue. Do not use them! I have taken up the issue with AHS as well.

I am insured with American Home Shield and they sent them. They came twice and said they could not repair as AC was old and needed to change inside and outside unit. I would have to pay more than $5000 for the outside because AHS covered only the inside. After one month without AC waiting for American Home Shield authorization I called another company and they fixed everything for $160 in 1 hour, without need for parts. Draw your own conclusions.

I have used Sevier twice and they have fixed my issues quickly and extremely inexpensively and taken steps to make other small repairs at no additional cost to me. Other A/C companies had tried to sell me a whole new system for these same issues that only required a fuse replacement and lubricating my fan motors. There seem to be few honest companies out there, but Sevier is definitely an honest company that does fantastic work. I would use them again and recommend them to my friends. When my A/C system really does need to be replaced, I will be calling them to do it. Thank you so much!

Very happy with the service and work provided by Sevier. Was referred to them by my home warranty company AHS. Communication was good and issue was resolved within a matter of days would recommend to others.

Professional service technician, Chad, courteous, knowledgeable, and on time appointment, will sign up for yearly maintenance agreement and definitely will recommend their service to my friends and neighbors.

Just completed installation of complete new a/c system - very happy with Sevier. Service, Price, Technician, Timeliness] Super job, very professional.

American Home Shield sent this company out to repair our a/c unit that wasn’t coming on. The technician took a look at the unit and says our issue would not be covered under our home warranty agreement but they can still fix it as a customer pay situation. I decided to pass on the offer and called another company for a second opinion. The 2nd company comes out and fixes the unit for 1/2 the price. We also found out the issue wasn’t as the first AHS company diagnosed. What a rip-off Sevier is. Very disappointed that AHS is using this company.

My home warranty company assigned Sevier and they were just wonderful. It did take two trips because my part had to be ordered, but, that is totally understandable. I cant understand the bad reviews because these are really good people who do a great job

Russel really knows what he’s doing, he added a Halo LED, Reme, air purifier and fixed some other things on our AC that other guys got wrong.