Sew It Up Bernina, Hurst TX

I was worried when the box containing my order (which arrived very quickly) was soaked on one end. The USPS box practically fell apart because it was so wet. Happily, because of the extra care the seller took to package the contents, every single item inside was in perfect condition! And it included a panel as a gift! Couldn't ask for a better experience. Looking forward to ordering from Sew It Up again soon!

I called today to see if they service brother machines. They don’t… but the woman on the phone was still incredibly helpful! She helped me troubleshoot several potential issues, which eventually led to me solving my issues on my own- saving me the trouble of having to take my machine in anywhere. So, so kind! I will shop here in the future.

I had my machine tuned up here a few weeks ago. When I dropped it off, I was nervous because sometimes people act like my 1990s Bernina 1005 is an ancient artifact, but the people at Sew It Up are familiar even with the older models and seemed excited to see it, which made me feel better. Tom did a great job and left me a very informative voicemail when it was ready to pick up (it only took a few days)! It's been running beautifully.

The shop is great and has lovely fabrics, and even a small but sufficient selection of garment patterns (mostly beginner and intermediate basics, which is exactly what I was looking for). I'm glad to have found Sew It Up!