Shell, Houston TX

Great Pay-at-Pump experience!

I use Shell S Pay on the app to pay for and start the pump; right from my phone!

The nozzles were free of defects
The trash bins were clean
The mini video worked perfectly

I finished and was able to leave efficiently (location is well formatted for heavy traffic)

Usually reasonable prices relative to the area.

Unfortunately there are no bathrooms after the doors locks, but safety first!

I had a $25 Shell gift card with the receipt that said the card had already been activated. Yet, when I ran it at the pump, it told me to take it to the cashier FIRST. So I did and the was told by the very rude woman behind the register that I had to BUY SOMETHING before she would tell me it was activated? ! Fortunately, another employee intervened and activated the card again. Why is this deadbeat still employed here?

This is the worst and most rude Shell station I have even been to. The lady working the register during the weekdays needs an attitude adjustment. She is a miserable person and takes all of her personal issues out on customers. I am closing my Shell account because of this station.

Walked in to get cigarettes I ask the price for 3 packs of cigarettes and as I handed the money to him and as he's grabbing it from my hand he says he doesn't have time to deal with me and I say immediately give me my money back I'll go somewhere else and his response was no and he proceeded to finish the transaction after I repeatedly said I will go somewhere else since you don't have time to deal with me. The cashiers name is Danny incredibly rude and smug absolutely did not give me my money back he handed me a receipt and told me to call the number on the door. I have called and left messages and will follow up on the review as to whether or not they are taking it seriously.

Card was declined at pump, along with several other peoples. When we went inside to pay, the store card reader declined the cards as well. No one could purchase anything inside or pay for gas. Clerk was unhelpful. Not great when we are nearly out.