Shell, San Antonio TX

Their pumps need a major overhaul. They’re always broken and the Pat at the pump feature is always having issues. Went inside to pay and wanted to grab a energy drink and their fridges were half empty. How is this place even open still.

STORE IS NOW UNDER NEW MANAGEMENT! Finally, they are upgrading the facility. Replacing pumps, adding new merchandise to cater the needs of the neighborhood, and new staff!

I went to this store today to cash in a $100 scratch off. They refused to cash it in even after I told them I was going to spend $50 on more scratch offs. The guy told me that they are only allowed to keep $75 in their cash drawer so that would only leave him $25! Under Lottery rules for retailers, they MUST pay out $100 or less. I left the store, cashed in the ticket at a Circle K, and I am now going to report them to the Lottery commission.

I dont usually leave reviews like these but i have to, its too much already, I really dont know how this place is still running nothing ever works in this store i hate it, doors always closed always systems are down or some other type of sh.hopefully they go out of business really soon or someone else takes control of it that knows how to manage a gas station. Its frustrating

I frequent this has station, it is generally a clean store with cheap prices. The employees are sometimes a bit on the odd side but they’re all quite nice and just trying to work. Overall I’d say this gas station is very nice and well kept, I can not comment on the gas prices as it does not affect me.

Worst gas station I’ve ever been to. Some of the employees are very helpful but the Tom boy lookin lady with the glasses is a witch beware of her if she ever is behind the register. Hope she loses her job

Pretty clean store, super nice employees, and fairly priced goods. I love coming here on my way to work!

Worst gas station I have ever been to the manager is nice but the little troll looking female employee on three occasions has been as rude as possible to me. In addition I waited 8 minutes for the pump to pump $5 of gas. I am sad true port this as I live across the street also I have spoke with many of the neighbors who share my sentiment.

Poor customer service, disorganized dirty store, and not even the lowest price on fuel. The staff is purposefully rude minus a few of the kids. Its like a place youd see in a comedy movie.

Quite possibly the worst maintained store ive ever seen fly the shell banner. The store is a joke, dirty, and many times out of basic items. Its not even the lowest price of gasoline in the neighborhood. The staff lacks customer service ability, and common courtesy. I can say they care very little about customer retention.

Great staff and the prices are always great! However, the pumps are SUPER SLOW which isn’t great when trying to fill up on your way to work.) :

This gas station regularly has the lowest price in the area. On top of that if you use the shell rewards it takes another. 05¢ off. Which can make a dent in a 26 gallon gas tank.
Downside would be the positioning of the pumps, which can cause a jam at heavy times.

I only use the the pump for Diesel which is one of the cheapest in town. Even though they are a bit off 1604 and their pump is super-slow (takes you 5-10 mins to fill the tank) the savings are probably worth considering they are at least 30c/gall cheaper than average.