Shell, Fort Worth TX

New owners are trying to turn this place around, but the clerk has very bad customer service skills. They wouldn't let me run my card a second time after it was declined. Made me walk to my car to prove I had the money, then got mad and said that I was lying on him when I read to him from my bank app on my phone that Shell declined my purchase and holds up line counting change back. I've been honestly coming back because the new owners are trying, plus it is by my job.but I'm done with this place. I literally just wanted to fill my car up with gas and go on about my day peacefully

Their gas prices are exactly what shows up on the Gas Buddy app. Don't go to the one on Hullen & 820, go to this one instead. The Hulen Shell keeps putting fake gas prices on the Gas Buddy app to rip us off. Times are hard enough without getting ripped off by gas station scammers.

My recent visit to the Shell gas station left me with a less than satisfactory impression. While I appreciate the convenience of the location, there were several aspects that dampened my experience.

Firstly, the cleanliness of the establishment was subpar. The floors were dirty, and an unpleasant odor permeated the air. It was clear that more attention could be given to maintaining a cleaner and more inviting environment.

Additionally, the parking lot was in dire need of cleaning. It was littered and unkempt, which was not only visually unappealing but also created a less secure feeling for customers.

Furthermore, I encountered some individuals exhibiting erratic behavior, which made me uncomfortable. While I understand that businesses cannot control the behavior of all customers, it would be beneficial to address any disruptive situations promptly to ensure a safer environment for all patrons.

Lastly, there were instances where I felt uneasy due to the presence of certain individuals who seemed out of place. While it is important to maintain an inclusive environment, ensuring the safety and comfort of all customers should also be a priority.

My experience at this Shell gas station was disappointing. Improvements in cleanliness, parking lot maintenance, and customer safety would greatly enhance the overall atmosphere and make it a more welcoming place for customers.