Sherwin-Williams Paint Store, Austin TX

Stopped into the Sherwin-Williams store at 4: 45 which is 15 minutes before closing time and needed to have one quart of paint tinted a little darker. Not a big deal something that could’ve taken 20 minutes. The young man worked to tint the paint, but it was still just a shade off and needed a couple more drops to darken it, by that time it had reached 5 o’clock. The attendant said I would have to come back during regular store hours to finish. I told him it’s only gonna take five minutes to put a couple extra drops and darken it, but he refused. The good news is the contractor I work for has an account at a different paint company. Why sacrifice thousands of dollars business to not help someone. Poorest customer service I’ve experienced in a long time.

Not worthy of even one star - Absolutely useless and unhelpful service at this location. Unable to answer any.specific.question.about color or undertones. Refused to even LOOK at pictures to offer suggestions. Obviously colors look different on the phone than in real life - say your disclaimer if needed but still LOOK and guide us to some potential options and swatches. Give us the opportunity to ask questions so you can provide input.

This dude has no idea about cool or warm paint, undertones, what some new builds are using that are in the colors we are looking for, what are some popular ones nowadays. This is a paint store that doesn't know anything about paint. Lol.

Received the absolute opposite service at Rooster's Paint Center in Round Rock and highly recommend them over this 'paint store'.

Worst experience I have ever had at a Sherwin-Williams store. We got there at 3: 48PM on a Sunday. We already knew what paint we needed, but the guy working told my wife that he wasn't going to get stuck mixing paint and that she would have to leave because he was locking up. He then escorted her out and locked the doors at 4PM, instead of 5pm

Great paint store. They can match anything. Prices are a bit high - check for sales.

Rude employees, after waiting 45 minutes in a hot store for what seemed to be the only employee I could see finish assisting the same customer I walked up to him while he sat in his chair and kindly said “Hi, I have a quick question” which he very rudely responded with “I’m busy, I can’t help you”. I stood there stunned by his response and a few moments later a different employee walked in from the back and said he could help. I asked him my question to which he recommended I go to the store in Pflugerville or Round Rock since they have a bigger selection. Take this employees advice, go to a different location where they hopefully offer a better experience.

Just like the other six people standing in their waiting for customer service Sherwin-Williams has a great product but there's service sure does stink walking around talking and drinking sodas looking for something who-knows-what until actually throw my stuff out on the counter that I can hold it any longer then she decided to come up to see if I need help and then it turns out she don't have the basic White Collar anyway what a joke if this was my store I fire everyone