Sherwin-Williams Paint Store, Universal City TX

Excellent customer service! Several of the employees were helpful. My salesperson, Brianna provided exceptional customer service. She gave insightful tips on how to paint my door and good suggestions. Thank you, Universal City Sherwin Williams Team!

The lady who assisted me was very knowledgeable and helpful! There were so many options and she helped me and created the perfect color for my accent walls I will most definitely be back to purchase! Wonderful experience! Great choices!

Would give 0 stars if i could. This stores customer service is the worst I have seen. They dont bother to help you whatsoever just tell you how and what you need to do and not how they can help you. Going to try another Sherwin Williams store because the 2 ladies at this store that work the counter need to be in another form of service and not with homeowners and small request orders. They were horrible how they acted with my wife and with me and with color and brand information. Do yourself a big favor and drive a bit further to another store because this ones customer service is the lowest of low when it came to purchasing Sherwin Williams items. Never going to this store again.

In the 20 years I’ve lived in the area, this is only the second time I’ve attempted to get serviced at the SW location on Pat Booker. Just like the first attempt, my second was just as disappointing. I assume that if you’re not a contractor, a regular homeowner are not as readily welcome. A heavy set young lady was talking to her associate as if I wasn’t standing there until I had to help her acknowledge I was there. Then she continued to talk down to making me. She then gestured to the young man to allow, what seemed to be the manager lurking in the back, to jump in and for him to let the manager or the other associate deal with me. All I was asking for was for a specific paint that my builder advised me to by at SW. I was my mistake for going back to this business. This young lady was arrogant and just demeaning. It’s a shame my builder used SW and not PPG up the road. Those folks are pleasant and helpful, even when I may not know all the answers to their paint questions PPG looks to assist and find solutions. I will never again stop at this location and would not recommend any home owner to do so either. Horrible place.

The ladies in store displayed amazing customer service, I'm 8 month pregnant so the gentleman wasted no time carrying my paint cans to my vehicle. Bless you all! Thank you for being awesome sherwin staff!

I came in twice once with questions and once in a hurry. Both times Brianna went out of her way to help out and be as informative/helpful as possible. I had a pleasant and positive visit both times and will recommend this location. This woman is a treasure and should be given a raise. Thank you Brianna!

The short haired, over weight girl has a nasty attitude! This store is 3 minutes away from me but rather drive to the Broadway location to avoid dealing with someone who hates their job. She is so rude, and makes the store feel so unwelcoming. I Have been here twice and both times her attitude was gross, can't ask a simple question without her lashing out a response with a attitude.

They sell contractor grade prepackaged paint to paint all the contractors building 1000's of houses around the area for years now. They used to give the touch up paint in welcome kits. Now they stopped that. The only you can get an exact touch up paint that matches the contractors paints color and sheen is to buy a 5 gallon bucket or paint with something that will not match. What a game they play to get into your wallet.

The staff were very helpful and respectful towards me. They even gave me an extra discount this morning which I appreciated. I’ll definitely be back!

Very nice staff. Well stocked with everything you need to do the job. Another good experience this week. Very attentive and kind staff. Very helpful

Bad bad very bad customer service!

I went again today, Saturday December 3,2022 and it is closed, on maps it says that it IS open from 7, I come from San Antonio and they made me waste time. Bad service again

In my industry we buy a lot of homes and when we do, we’re given coupons for a free gallon of paint. Typically the type we need only comes in 5 gallons because it’s Painters Edge. In the past I have been able to exchange 5 coupons for the 5 gallons since it’s not produced in a single gallon size. I came yesterday for the first time in a while to do the same thing, it seemed to be an issue which was okay because I needed the paint either way and told them I’d pay for it if the coupons didn’t work out. Jorge went ahead and allowed it which was great and I really appreciated it. Today I went to use the paint and found that in the year since my last closings, there had been a complete change in the paint color. With the new paint codes I came to get 3 single gallons of paint because this time it didn’t need to be painters edge. I walk in and notice Angelica and her trainee who helped me yesterday. They make it awkward and before it’s my turn to go to the counter they stop the assistant manager and tell him about what happened yesterday, and what they perceived would be happening today. The point of this review is to note that they should’ve had that conversation when they weren’t in earshot of the person they were complaining about, they also shouldn’t have made the assumption. They ended up being the duo who had to assist me and the entire encounter was strange and awkward. I’ve used this location for over a year, and instruct my turn team to do the same because we’ve always had a great experience. Moving forward we will drive out of our way to a location that’s not convenient to avoid the new staff, of which there seems to be at least 80%.

I visited the Universal City location to obtain additional touch-up paint for my home. I brought in an older Sherwin-Williams paint (Builders Solution) that is discontinued. Bryan was able to match the paint color perfectly with a newer model of paint. Bryan’s customer service, communication, and paint knowledge are above and beyond. Thanks again, Bryan.