Shine Pediatrics and Wellness Center P.A., Richardson TX

Was excited to get my newborn in to this practice due to a more holistic approach. Ended up very disappointed and seeking care elsewhere. When I called months before my son’s delivery, they advised that if he was not able to see an MD on his first newborn visit that the subsequent visit would be with Dr. Naidoo. When checking out, we were told that the doctor had no availability for an entire year and he would not be able to see him.

I have no problem with mid-level providers or seeing them majority of the time, but feel establishing care with an MD gives a lot of comfort in knowing your newborn is healthy, especially when the assessment done by the mid-level we saw was less than thorough. No reflexes were checked, his hips were not checked, and she did not fully assess his body. When asked if his circumcision was healing well, she told us it looked fine and ended up at the urologist the following day with issues. She had my son on his stomach on the exam table naked, he urinated, and she continued to try to assess him while he cried and laid in his own urine. My husband and I had to intervene to get him and the table cleaned up before she continued her exam. I left feeling like he received very poor and questionable care. Very disappointed.

Wonderful pediatrician! Holistic and informative. Called the nurse line when my daughter had COVID and they laid out all the protocols and got us an appointment first thing in the morning

I would never recommend this place!
They have no idea what they are doing especially when it comes to insurance and billing. Please make sure you know exactly what your insurance policy says before going to this place. They tried charging us every time we went in for checkups and they billed us twice for the same thing at one point and we had to call and prove with insurance and bank statements that we had already paid. It’s pretty ridiculous! Also never met a friendly employee their except for 1 NP and she left the clinic.
NEVER GOING BACK!

The Shine Doctors are consistently kind, upbeat, and so knowledgeable. I know that I can depend on their expertise to get to the root of whatever my children are dealing with health wise.

Why is it so difficult to reach the front desk? They have an abundance of staff at the front each time we visit, yet getting through is almost impossible. And, if you leave a voicemail, good luck getting it returned within 4-5 hours.

They over charged for just a toddler wellness check. In addition the front desk made a mistake on billing and I had to call my insurance while trying to get seen so my daughter who was sick could get seen. Their rooms are gross unless you go in the morning. Do not recommend going here. Find somewhere else that will take care of your kids and take care of their facility.

I was so happy with this practice when my daughter was born, lately a lot of issues with communication. Our NP left - Christine C.was so great! We have struggled to find one here that seems to care at all unfortunately. We have never met Dr. Naidoo. It’s impossible to speak to anyone on the phone about any issue (scheduling, lab results, no response on Klara).

Great place. Gentle with my newborn son. Very informative and helpful. Willing to go above and beyond. Bonus: the bathroom here had a tiny toilet for toddlers potty training, that is awesome. Lol

It has been such a great experience at Shine Pediatrics. Everyone is so kind! From the front desk staff, nurses and the pediatrician. I love how they work with families and have lots of healthy babies and kiddos! I would recommend all families to take their children to Shine!

Best pediatricians here! And the NPs are amazing and very helpful.
We’ve been going here for years

Everyone at Shine is incredibly knowledgeable, kind and friendly! They treat the patient as an individual and always answer or questions with the utmost professionalism. Thank you Dr Naidoo and everyone at Shine!

I love how holistic and natural minded everyone at Shine is. Dr. Naidoo is the very best for your children's health.

This place is everything that I wished the pediatrician would have been for my family with my first kiddo. With my second baby 8 years later it’s nice to have a practice that listens to what parents want and supports and validates them. I’ve never been made to feel crazy or pressured to do anything. When I ask about a home remedy or a supplement they present options. They aren’t pharma pushers passing out antibiotic script for every little thing. We love to here and gladly commute an hour for our appointments.

We have been utilizing shine pediatrics since our daughter was born. We absolutely love it! The staff is so friendly and knowledgeable.

We’ve been at shine for over a year now and love it.

Most recently I used the online portal to ask about what I could do for my 4 year olds allergies leading to a cough that made her throw up… something that can’t be ignored and something that can’t be solved with many drugs because she’s too young for them.

Within a business day I got a long list of recommendations.

I’m very thankful to have found shine and I highly recommend them

We are SO grateful for the care and compassion Shines provides us and our baby girl. It is so empowering to have a provider that is informative and understanding while respecting your choices as a parent.

We are so grateful for Shine! I feel like my daughter is so well taken care of and so incredibly informed about every milestone. I also love how much time they spend with you to address any and all questions & concerns.

Very professional and great experience. We trust this practice with our son. Highly recommend