Shoe Palace, Hurst TX

Poor customer service. My spouse asked for a shoe size, and the lady with the long purple braids acted like it was to much of a hassle. We looked at shoes for about twenty minutes, and no one came to ask us if we needed any assistance. SMH

Sold me 2 different size shoes I bought for daughters school shoes said they where worn and wouldnt give me right size. My daughter worn them a week she said can't help u, wouldnt give me her name or corporate number super rude, buy shoes there every year, they should have checked them but they want take fault, they want to blame my 10 yr old. As a business owner my self sometimes u take the L, to make things right for the most important part of your business ur customers.

Doesn't matter the location, inconsiderate employees at every location!

My husband and I were taking turns standing in line for pictures with Santa. My feet were hurting, I found a great pair of comfortable indoor/outdoor slippers. As I was getting ready to cash out I saw they had a great deal on some socks, so we got those as well. The lady was extremely helpful, courteous and kind.

A great place to shop for your shoes! Two young ladies helped me find the right shoes for my family! Kerrington was helpful and her personality itself just makes your day a bit better! Y’all go shop and enjoy the experience