Sierra RV, La Feria TX

We had a major electrical issue in our RV. We found Sierra and they send the Techs the same day to our location; from la feria to Brownsville. (So appreciated for that long drive).
The issue was found right away. Thanks to Sierra for our emergency call. The Techs Jose and Robert where polite, professional, and dedicated to their job. Mrs. Melissa Sierra was understanding our issue and help us as soon as she can to send someone. We are so grateful for their outstanding customer service. We highly recommended their business. Blessings to Sierra RV business family.

The staff are awesome, very friendly and courteous. They have always taken excellent care of our RV and us. Great communications and quick service. Always on time!

We were left high and dry by a local RV shop when we had major bathroom issues. We finally found Sierra they came on-site within a few days and took care of our problem service tech Adrian was great. I recommend these.people!

Was eager to do get my RV fixed with Sierra, unfortunately it did not go as smoothly as I thought. I am 87 years old and had my daughter deal with the situation which lead to many disappointments from the company. My daughters insurance did pay for the fixtures, some things fixed and others weren’t. Just when I thought we were cleared and things were fixed to my disappointment last week I open my awning and found that my perfectly good awning had a stolen rod and replaced by a broken one. Now I have to buy a new one. Disappointed by the dishonesty.

It’s started with my water heater. I bought it and my dad installed it not quite two years ago. It started gushing water and my water had to be shut off. I called around and was recommended to contact Sierra RV. Sierra RV found that my water heater still had warranty and I ended up with a brand new water heater installed by them at no charge, and only paid one service fee. Immediately after that my kitchen and bathroom faucet had horrible pressure. Sierra RV came out first thing Monday morning and replaced both my faucets very reasonably and no service charge for this one! The guys were in and out and my faucets look and work great! I highly recommend Sierra RV for your RV needs!

I’m amending my rating from five stars to three. I’ve had other issues since this one. I need help desperately and they don’t call back. They say they will but I contacted them in early September about a roof job, no response. Now it’s mid-October and I contacted them again about the same roof job I asked if they didn’t want to work on my RV, the person on the phone assured me it wasn’t my RV. She said all I have to do is call, they will put me on the schedule and then they come out. She had to talk with technician about my RV and then get back to me. I’m still waiting. But it has only been three days so maybe by Thanksgiving or Christmas they’ll contact me.