Small Town Storage, Houston TX

Donna was so great! She welcomed me in when I was a day and 30 minutes late to pick up my storage and gave us waters, I’ve never been treated like this at any storage facility! Thank you so much again Donna!

Update: We are back! We checked the rates and looked at the unit. Donna really does what she can to make you feel at home. They are under new management and we decided to give them another try. Hopefully the stars will continue to grow as we forge a new relationship. Check them out. Ask for Donna!

Donna was amazing and friendly and super helpful. She assisted me with all my needs and was very sweet I highly recommend

Excellent service.and Donna was very helpful and pleasant to work with.highly recommend this facility!

She was awesome better then the other storage page other storage places are sorry and not professional and she is go Donna

Donna is very professional and makes you feel very comfortable she answers all your questions the facilities are very well kept and safe.it's a must if you need storage in the area.

The manager is so friendly and very helpful. I’m so glad I chose this place for my storage unit.

It is my honor and privilege to inform the public that Ms. Donna Keifer, Property Manager at SMALL TOWN STORAGE in Houston TX, is a very capable professional and a very competent problem-solver.
Today, my scheduled movers were late by many hours. Around the time the movers got ready to show up at the storage, it was almost closing time for the storage facility. Ms Donna helped coordinate the entry of my belongings into the unit.
Her executive skills greatly impressed me and she has put her heart into her job.

I highly recommend SMALL TOWN STORAGE.

Oh thank you so much miss Donna truly appreciate your kindness very very helpful thank you so much I truly truly needed you all's help I truly appreciate it God bless you and I hope, there r more nice. People like you I will refer you to a lot of people I can't believe how beautiful and courageous you are thank you so much Pauline mtz.

I’m going to give 5 stars all due to Ms. Donna! I utilized storage here for a little over a year and my experience with previous staff before her was not the best. The woman prior to her always seemed irritated and like it was an issue to receive help from her. Her customer service was very poor. I get it, we all have our days but every single time i came into the office her attitude was poor and very un welcoming. I am not sure when Ms. Donna came about however she was such a pleasure and open arms from the moment i stepped into the office. She’s so sweet very helpful and amazing! She is the only reason I’m giving 5 stars. As far as storage i never really had issues except when i down sized and had to deal with previous employee. I wish Ms. Donna was there majority of my time. Ms. Donna is amazing! More people like her are needed in customer service positions and just in the world in general. Aside from you not being able to access storage 24hrs a day the only bad thing i have to say is about a previous worker who i don’t know is still with the company or not.

I was assisted by Miss Donna Keifer, very attentive and very kind, she showed me the available cubicles.

Since the first day I came in Donna has been someone who I can say brightens your day. With also words of encouragement. The day I came in my world seem to be crashing. I lost my job, my home, my car EVERYTHING. Coming in she was very friendly to me and encouraged me now for a couple months. My storm is almost over but I want to say she is one I won’t ever forget. We need more people like her in all businesses.

Wonderful service come see Donna she is wonderful with helping you understand the pricing and showing you the storage you need!

Donna is a fantastic person, everything was easy, straightforward and all my questions were answered promptly. Thank you!

Best Prices around! They really make you feel welcome here and the property is clean! Thank you Donna!:)

Donna was very helpful and professional and made the experience of me getting my first storage unit quick and easy.