Smoothie King, Plano TX

This is definitely one of the most disappointing experiences I've had thus far at a Smoothie King location and will probably NEVER visit or recommend this location again or at all. First, walking in and going to the order line where no one was waiting but an employee was standing, she nor her counterpart bothered to acknowledge me or anyone else that walked in. Now, the most basic, elementary, first rule of thumb for customer service/sales is to greet the customer within the first 30 seconds. One is much more patient to wait should this rule be followed. However, standing within a foot of the young lady at the register, it was not until I practically stared a hole in her head did she offer a short "hello. " I finally place my order, pay with the app using a reward for a free new- addition-to-the-menu smoothie that was good for that day only. Two more people walk in and another complains about her drink and asks to have it remade. After waiting longer than anyone of these patrons that placed their orders AFTER mine of which was the smallest order, I brought it up to the staff. The young lady that had began my order left it for the other one to pour and when I made my comment of still not receiving my drink even after people that ordered theirs after me, I was met with a "she had to mix it 5 times, it's a new drink. " NO APOLOGY FOR WAITING. Yet, as i mentioned, the drink had just been sitting there to be poured into the cup! To add insult to injury, the drink was STILL not mix properly and contained several ice shards that were not blended. What a waste of a reward and opportunity to make this another Smoothie King favorite. Clearly, proper training is needed at this location.

I usually have an uneventful experience at this location. Unfortunately tonight it wasn't good. I received a e-gift card. I'm wasn't familiar with how to use it. I presented my e- gift card and the attendant scan my bar code. She received an error message stating the card not found. I said, I'm sorry I don't know how this suppose to work. What do I need to do? She stated, I don't know. She wasn't rude, but she wasn't helpful either. She repeated the total and I said I don't won't it. I said I want to use my gift card so once I figure out how to make it work I'd return. I went to my car searched the Smoothie King website and finally figured it out. I didn't go back in that location I drove to another location a few miles away and made my purchase. Which was uneventful. Smoothie King should train the attendant to be of more assistance in such a situation. Of course I'm going back, but not to that location.

Smoothie was great, service was good and I got my smoothie very quickly! Parking was at a premium but that isn't the fault of Smoothie King.

Smelled like trash and staff was extremely rude. You should go to any smoothie king except this location

Every time I go to this location and get a hulk vanilla the ice cream is melted.
So it’s like drinking milk with ice.
Other locations I get that creamy ice cream frozen drink.

The management here are ridiculous. They need to put in more than one staffer behind the counter. The queue here was about a 20 minute wait with 7-8 people all waiting in a tiny area. I just went to tropical smoothie instead.

After a hard workout at cowboys fit plano I unknowingly made it to this location 3 minutes before closing. Nathaniel not only didn't give me a hassle behind it, but was super cool in recommending the right products to refuel. This guy is definitely a major reason for me making this my new go to location!

Always satisfied with all the customer service. Everyone stays consistent and well prepared. I come to this location about 1 to 3 days a week if possible

The staff here is always very nice and they usually male the orders really fast. The smoothies are great tasting as well!

The blonde girl is rude. They charge for extra straws and cups. And the inside smells like sewage.

Love the product but you need to update your hours. It says you are open until 9 on Sundays, drove from Carrollton to get a smoothie and you closed at 8! Bad experience.