Sonic Drive-In, Texas City TX

Stalls are always blocked off for use, car hops are very rushed and rude, workers always outside smoking even though the drive thru is backed up, screens don’t work when the stalls ARE open. I prefer to drive to another sonic than visit this one that is close to me

Went July 4th, I and about ten other cars left because of no service. Today, waited about twenty minutes to get just one drink. Did not receive a receipt which to me implied they pocketed the money. What happened? I USED to enjoy the food and the service. NOT ANYMORE.

We went several times to get shakes, and there was a different story each time. First time we get there, they said the machine wasn't working. Second time, we called to make sure the machine was working and to confirm they closed at 11pm. We get there at 10: 45, and they said they shut down the machine at 10: 30pm, 30 minutes before closing! And with very rude employees, at that.

Sonic is always a great place for a quick bite. The service is always good and the food just awesome. Rewards are one of my favorite features. Those keep me coming back again and again.

The Sonic in Texas City is soooooo ungodly slow for the last month or so. If they don't have adequate staffing they need to either close or only do drinks until the staffing issue can be resolved. I literally waited for a mobile order of 2 drinks (prepaid obviously) for 30 minutes.

Pushed red button to order, i sat there 10 minutes i pushed the red button several times, someone answered finaly after 15 minutes, i placed my order, and no response, i pushed the red button two more times and waited 10 more minutes, i got out of my truck walked over to the next stall, pushed the red button stood there at least 3 minutes. And the entercom went off at my truck. Finally someone took my order again. I paid with my credit card, and a minute or two went by and here comes my order. It was out really fast, so i assume it was the first order i made. I had to ask for napkins. The country fried steak i ordered was like leather, i pushed the red button, and no response, 10 min went by, i pushed the red button 2 more times, Alexandra, delivered food two the stalls away from me, so i got her attention and told her about the sandwich, i as for it to be remaid. I also ask her what is wrong with the speaker, she said it had been like that sense she came in. That stall should have been closed off. Plus the double meat burger i ordered meat chease and easy mayo only, came out single patty and had ketchup on it. I ordered a rt 44 cherry vanilla dr pepper, i taste no vanilla, i got no cherry, and hardlyany ice at all. I do feel Alexander did her best to make my order correct, she fixed the country fried steak, and apologized for any inconvenience. We need more people like her. Ty Alexander for your professional customes service.

I've been to this particular sonic three times since moving here. The first time was great! The second time I tired the new little chicken sandwich meal. I really enjoyed it. Now what puts my experience level lower than normal was the last visit. Maybe it's just me and I'm being harsh. But I pulled in read menu decided on the little chicken sandwich meal once again. Push the button. Sat and waited and waited and waited some more. Mine u there are are no signs to just use the drive thru and there are cars parked next to me. While waiting and never being spoken to I watched as the drive thru kept going. Being patient as I am the board said they will be getting to me shortly. After pushing button again. And pushing the button next to me never got anyone. So I eventually just left.

I waited in line in the Drive-Thru for 20 minutes before I got my food oh, they are always short-staffed, and for some reason they always have all of the drive-up ordering things blocked off because there is no one there to work outside

None of the staff are aware of coupons nor how to allow their use. Now if you use the app you can get all kinds of discounts but don't try to use paper coupons.you won't be able to. Other than the ongoing coupon battle everything is great. Well if you choose to order online and use the coupons lol

When you order from doordash it's they fault that the order was wrong an they even told me that they can't do anything after ther make the food not doordash

Damn fast for a Sonic.just not a fan of how often the second patty on the double meat tends to be invisible. Other than that damn good folks and great service

The order taker around 5pm January 3rd 2022 made me repeat myself more than 5 times so I drove off angrily. Please fix their speaker or get someone who can take my order faster. This is the first time I drove off and gave up.

Service was very quick. All of our food was fresh and hot. Drive thru window young lady was extremely friendly and courteous. Overall.great experience.

Last few times we tried going here they had all the spots blocked of and the line for the drive through made us decide to go somewhere else.not sure if it's short staffed or what, being so close to our home it WAS a nice place to stop in for drinks

The Sonic at the Texas City location is trash, I had mold on my bread, and when I went to go to the manager to figure out what they were going to do to fix my order due to the mold, I waited outside for 25 minutes to get a replacement and they messed up that order too so I had to go back for a second time for them to fix it. I was not taken care of at all.

Clean and friendly. Always busy in the morning. The staff handle the work load quite well. I prefer this sonic to the rest in the area.