Sonic Drive-In, Justin TX

Be ready to wait over 25 minuets and have your order go though and then leave the screen and the completely just forget about it? This isn’t the 1st or 3rd time ITS EVERYTIME HERE! Worst service ever. By the time you place your order you can go up to Northlake get your order and come back to this location and it still won’t be ready!

This location has burned me twice. They love to throw their fries and tater tots that have been sitting for a while back into the fryer. Do yourself a favor and drive 5 mins down the road to whataburger on 114.

Well I think the food was great and the service was the absolute fastest I have ever been served.

I’ve been disappointed the last few visits
Orders were wrong food was not very good, no ice cream in my shake

It took forever to take my order in fact I had to push the button twice before being acknowledged. It said Isiah was on his way with my order and that statement went into Never neverland and still no order. It was just a shake and took the longest time to get my order. In fact I was about to leave but I had already paid so I decided to wait.

I don't understand how I can give an exact order of only x, y, z on my burger and it's not followed. Also don't bother with the sonic blasts because they don't bother actually putting any of the candy in them. One Reece's? For $4. Not worth it. Ridiculous.

The people are nice but the order is usually messed up but they usually fix it except for one time with hot fudge sundae ordered extra hot fudge send it back twice still only had about a tablespoon of hot fudge on it.it's a shame this could be a really nice Sonic they all need training from the uppers they don't need to be disciplined they need to be trained they seem like really good young men and women.this is my opinion and only my opinion

The cashier or whoever is handling food never gave me change. I guess they assumed I tipped. Super entitled. Could never recommend.

This place is horrible. We’ve given it several chances since we’re limited in Justin! I don’t get it. There are way too many 1 stars for this to continue. This was the last and final opportunity to get it right. We’re done!
Frozen burgers patties taste better anyway.

I notice the response to unhappy customers is automated. It shows how much this sonic (not capitalized purposely) really cares! They don’t deserve to hold the Sonic name that used to be a great place to go. I’m speaking of the Sonics of the past and not this one ever.

Pay $4.00 for a drink without ice and expect to get 1/4th less! Wow, it would cost less then. 05 for a little more sprite or 7-up
They don’t mind overfilling your drink with tons of ice when you just order a regular drink.

Didn't even get to order, the attendee couldn't hear us because she had earbuds in. Came out and could barley talk to us when we asked questions.

Her hands were very obviously unwashed and stained red. (no gloves)
Horrible experience left immediately

Pulled in Saturday 7/22 at 11 pm. Hour before close, only car on the lot. Pressed the red button and waited 10 mins. Nothing. Watched 3 teens inside chatting it up. Pressed the button again. Ordered a shake and large fries. Kid tells me the kitchen is closed even though they don’t close for another hour. Never coming back. Just gonna make the drive to Whataburger

I don't need to call or log in anywhere, fix your mess. Bad owners and bad management, we need an attentive set up here in Justin. It's not the kids, it the leadership. I just left since no one is tending to the business, went down to the Haslet Sonic and got fast service.

Honestly if I could do zero stars I would, went here once already and they completely blew me off and I never got to order this last time today they took 10 mins then got on the com and I asked for two seconds and got yelled at and then she cut it off and I had to push the button again, the dude answered the next time and was kind! Let’s hope the food is decent

Got the worst meal ever from this Sonic in Justin. 7/8/23
They absolutely dropped the ball on every request. Gonna think twice before I use this location again.

After ordering, a car pulls up next to me, they wait 5 minutes and order, shortly after a girl comes out with their food and proceeds to speak to them for 5+ minutes (obviously friends) mean while I’m still waiting for my food, I continue waiting until the half hour mark passes so I press the button again, instead of being met with kindness I get a very snarky “it will be out soon” when the food arrives it’s only half of my order. I Ask where my drink was and she quickly ran back inside and got my drink, this could have all been forgiven if it was not for my burger being completely in correct, I ordered a double cheese burger with bacon and ketchup only I received a single with cheese only.

Took a bit for my food to get here, they got everything right, and accidentally gave me an extra drink, so 5 stars, bc who doesn’t like a free drink?