South Eastex Sports, Lumberton TX

Worst place yet. Customer service is a joke. Don't expect warranty to cover the labor, for a starter under warranty had to pay $260 in labor, 3 days later had to bring it back to them for the same thing. Almost 2 months in the shop since I got it 6 month ago. They Installed the winch wrong and didn't bother to fix it. Finally picked it up today and they want me to pay again for labor, I refused and realized that they shouldn't charge me the first time. I arrived home and the battery was dead. Called them to explain what just happened, from their part didn’t receive no apologies what so ever, I'm told to bring it back or recharge it myself. They have no consideration for the customers, the manager cut off the call while speaking. This people are shameless. Spend your money in a different place where they respect you as a customer and the business you're bringing them. Otherwise Good luck to you there

The worst and I do mean the worst business I have ever dealt with! Before they get back on here and respond with all the lies they just told to my face. I have been more than patient with them. We are going on 2 years of them not returning calls, getting the wrong parts, being ignored, and now refusing to refund money for a service they didn’t complete. We purchased the boat from them and brought it back there after we were in a storm, to be fixed but they can’t seem fix anything or complete any warranty work. I would not buy a piece of bubblegum from them. If you want customer service go somewhere else!

I decided to drop my CFmoto side by side here for a warranty repair, and highly regret doing so. After having it for two weeks, they call me and tell me that they had to change one spark plug and that I would have to pay $138 for the service. Mind you, the vehicle is still under warranty, every repair should have been covered, and I never authorized this repair or agreed to pay for it.

After this, they inform me that it has a recall and they could keep it a little longer to repair said recall, so I approved. After a month of them having it, I became concerned with the amount of time it was taking and called cfmoto directly and was told in under 5 minutes that it had no recalls reported whatsoever (per my VIN)

The same day, I went and picked it up because it now had no recall and the entire staff was extremely rude and argumentative. The mechanic stood at the front desk and raised his voice at me, denying that what I was saying was true and acting like I and CFmoto corporate was stupid and don’t know what we are talking about.

The cherry on top is that they kept my side-by-side outside in the worst heat wave we’ve had in history and it is extremely faded. The fact that I still had to pay $138 for this experience (one spark plug that could have cost me $4 to do myself) makes me sick to my stomach.

Avoid this dealership at all costs.

Brought my 2021 Seadoo for basic maintenance also just check carbon seal. They knew I had plans for the weekend and said they would have it ready for me. This did not happen I booked service 2 weeks prior to service. After having ski for three days they never touched it or ordered the parts. Long story short was very disappointed and a big waste of time. Go elsewhere if you want the job completed as requested and confirmed.