Southside Bank, Tyler TX

Always a great customer experience especially with the help of Ruby T.

Everyone at this location is top notch. Always polite and fast with change orders and deposits. Glad this is the location my company uses!

Everyone at the drive thru off of Beckham is soooo wonderful! Kudos to Micayla, Tristyn, Madeline, Grace & Katelyn. LOVE YOU ALL!

Overall, disappointed with SouthSide Bank as a whole. I thought it would be a great experience joining a local bank. Due to the size of SouthSide overall, the bank does not function with a sense of urgency as far as most services. Extended days to have a check cleared compared to other ‘corporate’ banks such as BoA and Chase, a 24-36 hour wait time in being able to use a temporary card, and limited accessibility to phone tellers/customer service for those who work extended hours and not available during SSB’s ‘business hours’/‘hours of availability’ I am also not impressed with their fraud department. I received a letter in the mail stating that there might have been some fraudulent activity on my account.days after they suspected it. No phone call, no email, no in-app notifications. SSB Mobile app has a lot to be desired. It operates as if a high schooler has developed it. Bugs need to be worked out when it comes to the password reset through the app.

After just a few months, I will be withdrawing my accounts and unfortunately taking my business elsewhere.

A 10 day hold on both my stimulus check and a corporate check written off of BoA is absolutely unacceptable.

No bank will ever be perfect, no matter whom you bank with but the tiny things such as those stated above should not be an issue for a bank of this size.

Hopefully some of the new BOD members can find funding to improve on these areas.