Southwest Anti-Aging Center, Amarillo TX

RIDICULOUS!

-The very first phone call I made the staff who answered was RUDE! With a Capital R! I simply asked about paperwork to fill out because Dr. Clack was assigned as my new Primary Care Physician she CUT ME OFF as I was asking my question and told I first needed to make an appointment to be seen before anything and the earliest I could be seen as a new patient from today 4/16/19 was 8/2019 in 4 freaking months to even see the DR! Good thing I’m not dying or in need of a DR immediately or anytime soon! What a joke. I’ll be asking for another PCP from my health insurance ASAP.

Dr. Clark is a very caring physician. She listens and cares about her patients. She is willing to go the extra mile to ensure you live your best possible life. I highly recommend her and her staff!

Every visit she takes the time to ask how I'm doin and if I have ne concerns. She is the absolute best!

Dr Clark has always been very punctual with my appointments. She listens, really listens, to me and is very involved in trying to find solutions for health issues be they pharmacy related or physically related. I recommend her to my friends and family.

Went in for a routine check-up and was told they would clean out my ears for free as it would be considered preventive care. However, I received a bill for more than $60.00, after calling the doctor's office to voice my complaint. Will not be visiting Dr. Kathleen Clark ever again.

HAD AN APPOINTMENT ON MAY 18TH - THEY TOOK MY CC AND SAID IF I WAS A NO SHOW THEY'D CHARGE ME. I CALLED TO CHANGE APPOINTMENT TO GET IN EARLIER MAY 3RD. RECEIVED CALL THIS AM AND SAID DOC HAD EMERGENCY. PUT ME ON HOLD FOR 4 1/2 MINUTES AND NEVER ONCE CAME BACK TO SAY ANYTHING LIKE SORRY FOR DELAY WE ARE WORKING ON GETTING YOU APPOINTMENT. I DIDN'T KNOW IF I HAD BEEN HUNG UP ON OR WHAT. CALLED BACK AND THE LADY WAS RUDE AS COULD BE WHEN I ASK WHAT WAS GOING ON. SHE CAME BACK AND SAID THE 29TH WAS SOONEST I COULD GET IN. WHY WOULD I CHANGE AN APPT. TO 3RD FROM 18TH AND SETTLE FOR 29TH. I'LL TAKE MY BUSINESS ELSEWHERE.

To be honest, I was not to excited about having a new doctor after years of having Dr. Bechtol. However, Dr. Clark is very nice and takes the time to explain and truly listen. I have not had any issues when it comes to my medical treatments. Waiting for a call back about lab work is a bit frustrating, when you have to call 2 or more times before they finally call back. Overall I would recommend Dr. Clark to others.

I called to make an appointment. I described my issues. I was then asked what type of insurance I had. I stated that I paid in cash. I was then told the doctor was not taking any new self-pay patients. I was given a name of a nurse practitioner. I hung up and became curious about the reasoning. I called back and asked why this was. I was told that it was just the doctors policy. She was only taking patients with insurance and her existing self pay patients. Asked asked again, I suppose for what I felt was a better reason. I don't know what to tell you is the last reply from the receptionist. I suppose I was looking for a more valid reason.

I had a fantastic experience with Dr. Clark today. Very informative and cognasin of my needs. Took her time explaining everything in detail and very friendly. I will be a client for life! Highly recommend!

The front desk women are rude! Don't try to ask any questions to the front desk. It seems like it's a big deal to ask questions. I run a business myself and I would be embarrassed to have those women working for me. One of the names I caught was Andy the other I didn't catch.

Fantastic experience. She takes the time to listen to you and explore every option for treatment. I am very very glad I switched to Dr. Clark. Highly recommended