SOUTHWEST SEWING MACHINES, Houston TX

This is my first time I ever bought an industrial sewing machine and I couldn't had gone to a better place! Great customer service Juanita is AMAZING she gave me a class on how to use my new Yuki! We bought 2 8700 Juki. She made my experience smooth and easy! Jose is also great and very helpful they made me want to come back soon and keep growing our workshop area!
Once again thank You! Also, we live 6 hours away from the store and it was well worth it!

Bad customer service. Everything else is fine, but frankly I dont want to visit again. It was super awkward to stand there while the employees argued with an other customer over somthing they forgot to include in a list of items she needed. Whys it so hard to say, "i'm sorry about that ma'am let me ring that up for you and make a note of this incident so it doesnt happen again", instead of arguing for 20min and coming up with excuses why its not your personal responsibility; okay cool we get it, it wasnt your fault, ring the lady up and address the issue with the other employees so youre all on the same page.

Made an appointment to speak with someone regarding 3 industrial sewing machines for leather and quilting. All 4 of us were wearing masks and we brought our materials to test on their machines as instructed. A man told 2 of us to leave because his employee was not wearing a mask! Guess they didn't want our business.

So thankful for this company yesterday. I had an hour left of sewing leather and my needle broke. It broke so hard it broke the screw that held it in. I drive 78 miles round trip for the screw and when I returned, already knowing I had an all- nighter ahead of me.it was the wrong screw. Just miscommunication. They were so awesome, an employee lived 20 minutes from me and brought me the right screw. It was a $3.99 part and I was a first time customer. Way to go! Thank you so much!

I've come here several times over the last few years and have always received good service. The one exception was a recent visit. After speaking with Mr. Gerald Valentine, he was able to resolve my issue and I am now very happy.

I was happy about the tuneup I got on machine. Sales team is not very friendly or helpful. I waited for 10 minutes in the shop, no other customers where there, just me, while the sales rep and other workers sat in an office have morning chat. They knew I was there but didn't seemed concerned about my interest to purchase a $2000 machine.

I’m new to the commercial sewing industry and called for information on a straight sewing machine for my border fabric on my mattresses. Called and stayed on hold for about 10 mins just to be hung up on. So I decided to go in. As I arrived the people were more interested in talking among themselves and obviously not concerned about helping a customer. An Arrogant Rude sales staff had no interest in informing me about the machine’s capabilities. It was like it was a bother to assist me. So I left.

I've been coming Southwest sewing machine since when they opened and I have always been in the sewing industry and every company that I've worked for have recommended Southwest sewing machines and up to this day I can depend on them when I need them they are very honest and the prices are very good the workers or should I say the technicians that they sent out are very very respectful polite honest and specifically there is one his name is Mr Lee and he is always a technician that comes to the place of business where I work for and leaves us satisfied with his work so I recommend something to anyone have a safe and happy holidays

Very helpful I buy few machines for my upholstery shop and they r awesome, Houstons best sewing shop machines and more

They have the belt I needed for my daughters machine, and after I called and arranged ordering the belt, I was contacted to tell me even if I buy 2 belts, it's not worth their time to send them to me.

I live 70 miles from them, and they would rather me drive there than go to the trouble to ship it because it would only be $10 total.

So they may have what you need, but they can't be bothered with your business if you are not buying a new machine.

So they replied today, and said they sent information for a place closer, hmm why didn't I think of the sewing machine store that's 10 minutes from me.

The email with that information was only sent this morning 8-10-2020, our other emails were back on July 7th.

They care so much that they wait for you to wright a bad review before they "help" you

I love the staff here. They are always ready and willing to get the exact parts, thread, or machine you need. If they do not have it in stock, then they are great about getting stuff in. Gerald is a wonderful stock of knowledge, love getting to chat with him time to time.

I'm guessing is the owner he didn't know what I was looking and he even got mad when I told him no on what he showed me