Sparklight, Kingsville TX

Slow internet, doesn’t work half the time, is overpriced, honestly only reason they are in business is because there’s no one else
Edit: even slower now, internet is so bad now I can’t even play online games

What kind of business close for the day at 12 noon? One that has a monopoly as the only internet provider in that County. Flat out B. S.

Install was pretty quick but I have days that I get no service. My computer will work fine but my tv goes off line several days a week. I have to get back there, disconnect and reconnect. I don't appreciate using my spare time (which is limited) to correct something that shouldn't need correcting.

Adan vasquez is always going above and beyond to make sure my internet is running and operating great!

It may be slower than dial up. Always cutting out, always slow internet, always a disappointment

Haven't even made my first payment yet and my wifi is cutting in and out kingsville, Texas area already called support and they want to charge me 45 dollars to fix problem I'm probably going to cancel and go back with AT&T this is ridiculous

I just had problems with my internet and Sparklight had them repaired in less then 24 hours. My previous internet company (phone) took 2 weeks I am just amazed and thrilled. I would recommend these nice and sincere people who do their job with pride and speed. Thanks to all involved in keeping this internut addict on line.

Jeff Weunschel came out 5/11/23 and helped much! Everything was taken care of very quickly but most of all he was very kind and compassionate. Thank you Jeff!

Horrible customer service. Waited for technician that never arrived and called sparklight and they said the technician said no one was home.

Company is constantly doing "upgrades" to your service. Only service in town. I think it's about time they get some competition.

I hope you have a bunch of free time to wait on the phone for technical support. I've been to Third World countries with better internet service and better support than Sparklight. If you did a test between Sparklight Internet and trusty old 56K dial up internet, dial up would win simply because Sparklight's internet is probably out.

Very professional fast and prompt for customer service the internet is amazing I read all these horrible reviews and I don't know where there getting that this company is inadequate i would definitely get this internet provider

EDIT: I reached out to the email they provided in response to this review, and they never even bothered to respond.

Every technician who has come to my house has been incredibly helpful and professional—those guys get five stars. What doesn't get five stars, however, is the quality of the actual internet service provided. I have a service outage every 4 days on average, and they can last anywhere from a few minutes to an hour. It's bad enough that I've started keeping a log of how often I have outages and how long they last.

Despite this, every time I get on the phone with them, I'm told that "oh yeah there may have been an outage in your area recently, but it's been resolved. Don't worry they are very infrequent. Have you tried resetting your router by chance? " (Resetting the router has no effect, for the record.) Incredbly frustrating, especially for a service that I am paying over $100/mo for.

Also, on their website it says that they will notify you if an outage occurs that may affect you, but I've never received any such notification.

Had an issue with my internet dropping every 5-10 mins. Called customer service and they were able to fix the issue after several attempts. Very professional.

Worst internet company I have ever worked with. I pay around $100 a month for internet and it disconnects literally every 30 minutes to an hour. If you call the office no one answers literally ever.