Spectrum Store, Carrollton TX

This IS NOT a rating on the employees. They’ve always been nice. This is a rating for spectrum as a whole company. They are full of lies, tricks and fail customers and employees constantly. The deals you think you are getting don’t exist. They’re always out of stock online and in store (again, not employees fault) so you can’t take advantage of the “customer only” deals. Customer service fails only because the systems the employees are given constantly fail. They never work! I wish I hadn’t left Verizon. I am leaving this review everywhere, hopefully someone higher in the company sees this.

I called spectrum to switch phones on the same line and spectrum told me to go to the store to pick up a physical SIM card because with the new phone that I have, they can’t activate an E-SIM. Today, I went to that store and the person in charge didn’t want to give me the SIM card. He stated that what was happening is that spectrum main offices wanted to sell the activation it instead of them (the store). I didn’t understand this because the line was already activated and the only thing I needed was a physical SIM card to activate my new phone. The person told me that he needed to take the phone so he could activate it and so they could make the “sell. ” I left the store and I called spectrum frustrated to file a complaint because the store didn’t give me the SIM card. The person on the line told me that they didn’t understand why this happened and that this was the first time something like this has happened, they didn’t understand why the person in the store couldn’t sell the activation if the line was already active. She also didn’t understand why the person in the store didn’t take the time to read the notes because everything was explained on there. Finally, I opted for them to just send me the SIM card through mail, but tomorrow I’m going to another spectrum store to see if they give me the SIM card or if they’re going to say the same thing the other person from the first store I went to said. If someone from the store wants to give me a good reason why they wouldn’t give me the SIM card, I’d be happy to change my review.but so far, all I can see was that the person in the store didn’t bother to understand what I was asking for.

I had an issue with my modem and needed to see what my options to have it replaced. They were very informative and had great customer service! Thank you for helping me out on such a stressful day I had going on.

My husband went to change our plan and they didn’t have a working printer! So they couldn’t help us at all, In a business where this is something important they didn’t have it, what a waste of time going to this location and my time waiting there to be told “the printer doesn’t work we can’t do anything for you today”

The service is never genuine. Every time I've gone in there. They treat you like you don't know anything about anything, or we're lying,
The only time they smile is if they greet you. They answer you as if thyre reading a screen expressions like robots.
No personal interaction. If their computer doesn't let them. They can't. Not that they could possibly be incorrect or call Spectrum
The only thing easy is a payment or to drop off equipment.
Maybe they get alot of scammers or something. It ruins it for those of us who might enjoy our time doing things, or discussing our account.
I can do everything with Spectrum
"10 Times easier" on the phone.
And when the store couldn't help. I would call Spectrum in the store & explain or confirm if my interpretation or the store what/how/why. Just in case I was wrong or understood incorrectly.
Because the store doesn't or can't access the phone call info.frustrating.
Also employees need more training on which phone can't & can or are compatible or not.
Some of these things might be Company problem/training/hiring etc.

Not very personable employees. They don't make me want to come back.
This is the closest store to me.
Most of these complaints/comments are from different interactions with this store.

If they didn't offer me such a good deal. I would definitely switch to ATT.

So many Wifi outtages with Spectrum.

Avoid the store. Much nicer customer service over the phone.

Jessica and Reggie are super amazing I came into the store late they still helped me I’m leaving happy

I had an appointment on Saturday 7: 40pm, I did not feel welcome when I walked in and the guy seems like he did not want to work. I told him that I need to activate new phone and he just give me the business card and told me to do it myself. I also told him that I recently went to different spectrum store for same issue but the store representative did it for me and he still didn’t want to help. If I was going to do it myself why would I make an appointment for visit? He was unprofessional, lazy, and rude.

Employees at this store are very rude and no help at all would not recommend this location at all

Went to Spectrum to switch my phone over this morning. Eric was absolutely professional and friendly and made switching our phone service over a cake walk. Recommend going when they open. Not very busy at all.

Preface - this is not reflective of this specific store or the employee but rather the HORRIBLE service Spectrum gives to its customers in the Carrollton area.

Our internet has not has ONE single day of consistent service from 7/14 to 7/19. And this isn’t even the first time of outages since we signed up in June. Outages every day and night. No explanation. We have seen the tiny, bent, tower that spectrum has been servicing on and off for months on Denton Rd. And it’s basically falling over into the road at this point. There is a clear reason the internet won’t stay on for more than 12 hours and it’s because they don’t invest in their own equipment or infrastructure.

Do not - by ANY means - get Spectrum internet. Please go with Frontier. They actually provide the service that you pay for and don’t leave you stranded for hours - days, without service.

Update - a bot reply to this review telling me how I need to go seek help and give feedback is not customer service. Do better. Or don’t and see customers in the area continue to leave.

Literally the worst internet service ever I’m in outages at least 3 times a week and I’ve also been in an outage for almost 2 days now and I work from home I lost my promotion with work because my internet kept knocking me out of my calls and got me written up DO NOT GET SPECTRUM ESPECIALLY IF YOU WORK FROM HOME IT WILL COST U YOUR JOB will not go back looking for other companies now

I called to get some help due to my internet service changed as the apartment signed a new contract with Spectrum and they mentioned that it's included streaming Hulu, Netflix, and Disney plus, Roku TV. The old package was able to log in HBO Max for free so my thought process was those streamings should not ask me to pay when I sign up. The representative kept saying that they don't provide those streamings but only internet and raised his voice to me just because I said I don't understand the situation I feel bad.

So it’s not enough just to have a good price. You have to treat people well. This company has not figured that out even a little bit. Too bad.

I can see why this store has so many negative reviews. It's clear that the workers here do not know what they're doing. I came here for some customer service and to pick up my equipment. I got every excuse in the book as to why they couldn't give me the equipment. I have never had to show my lease to any internet service provider, but I did it as requested. They told me that there were two accounts. Then, they told me that their system ws down, and 10 minutes before I came in Spectrum sent a notice that all of the stores in the area had systems down. I called customer service, and they stated that there was no reason why I shouldn't be able to pick up the equipment. They suggested that I go to another store, which I did. The difference in service was night and day. I had no issues whatsoever getting the equipment. Save yourself the time and just go to another store. The store in Plano is a quick drive, and the service was A +.

Do not get Spectrum Internet. I'm hotspotting off my iPhone to write this review because ONCE AGAIN my Spectrum home internet is DOWN. I love that they send me an email to let me know it is down and it will be back up in 2 1/2 hours. That Email comes to my phone because Lord Knows it won't be coming to anything requiring Spectrum Internet. At least once a week my router shows red right at midnight, dumping online gaming, YouTube TV, iPads, laptops, everything for 20 minutes while we sit here staring at the wall waiting. Then you get nights like tonight where we have nothing for over 2 hours. Oh, but you bet they want their FULL PAYMENT when its due for a FULL MONTHS service. But I have never gotten a FULL MONTH of service from them. It should be a law that for every time they drop internet service, they have to deduct a certain amount from your owed bill.

Finding out a great deal of discounts: Normally I would say Run Forest Run. But my Apartment came with the package so might as well use them. Cable, phone, internet. I'm very happy. Until storms come.