Spectrum Store, El Paso TX

Good atmosphere, need service area just for returning equipment, or hire more staff wait was long with 3 staff helping, on a Monday.

So slow. Waiting time is ridiculous. Employees are careless and very good at wasting customers time. Most of the employees were hanging behind their desk doing nothing or chatting despite the fact having 15 customers waiting
Don’t go there or don’t use spectrum

Professional and helpful. I came in and wanted to get a new phone plan and upgrade my internet. Jeremy helped me with both of my problems, all as well, making me laugh. Best service I've ever received.

Thank you to staff here on George Dieter for helping fix an ongoing situation with my internet and misinformation from the representative that helped me on the phone. This has been a massive headache for me and Ricardo did what was needed to correct the errors. You are awesome.

The customer service is very bad, it only takes 2 hours to return your devices, I do not recommend them, they take a long time.

Place is ridiculous no matter what day what time you come here you will be waiting 2+hrs to get anything done. When will you see these reviews and make the changes needed to better serve your clients this is gotten to be such a problem I’m more than likely going to change my services.

Worst customer service. Waiting times are horrible. I made a reservation, checked in, i was the next one in line and got skipped twice by the employees. Then whats the point of reservation and checking in? Horrible service! And 3 stations empty instead of getting employees to help out.

I don't understand their processes, and they attribute the responsibility to the customer service line and vice-versa! ​​The truth is that many restrictions apply

Understaffed and disorganized - be prepared to wait 45 minutes to an hour if there are more than three people ahead of you

Ricardo Acosta the sales associate At my local spectrum store went above and beyond to not only answer questions about adding services but updated and link all my accounts with ease. His customer service skills is what EVERY spectrum employee should model. Seriously you can’t pay for that type of care. He really enjoys and is knowledgeable about his job. He deserves a kudos. Plus Spectrum services are hands down the top for high speed internet and TV.

Weekday, 5: 30 pm, 21 clients waiting, 2 out 5 employees, often disappearing for long. This place is always sleep mode. No sense of urgency. I took pictures of 3 stations abandoned by the workers

The amount of time we had to wait to rectify a mobile billing issue was outrageous. I was transferred to 6 different customer service reps and was on the phone for 1 1/2 hours and had to explain the issue each time.
Their lack of understanding and handling the issue was terrible.
Apparently, loyalty for many years to a company doesn't matter.

Really bad customer service. Do not get inrernet from this provider. The only thing slower than their internet it's their employees. They take a break every minute. Get ready to wait for more than an hour.

Very slow service I had to wait for 2 hours to ask if the service was available in my area.and it wasn't.

Slow service, employees just standing around talking to each other in waiting area.

Had to contact their call center. Wasted time in store, and then got the run around and attitude from "Gabby" in their mobile department.

Aparently Spectrum trains their call center employees to tell customers to go ahead and cancel their services? <sarcasm>Excellent customer service, guys. Excellent. </sarcasm>

This place is so slow. Only 2 workers helping I've been here for 1 hr and still 9 people in front me they are so slow poor customer service is don't recommend this place

Eric was the person who took care of me and he took excellent care of me and helped me a lot in choosing a plan. Thank you very much for excellent service Eric

Spectrum is an alright internet line for what it costs but I had TERRIBLE customer service at this specific location by Salvador. He left my brother and husband locked outside in the heat when my brother had already been inside with me and my husband is the primary holder of the account. Talking about “we can’t let you in by law after hours” when the door LITERALLY SAYS “THIS DOOR IS TO REMAIN OPEN WHILE THE BUILDING IS BEING USED” if I was inside and the building was in use and they were handing me equipment why are my husband and brother outside? When it was brought up to him he laughed and was over all just rude while helping me out. I will consider keeping spectrum but I am definitely NEVER returning to this store.