Starbucks, Katy TX

My 5 stars goes to Josh! (19914 Park Row, in Katy, TX) for his Great Customer Service! He stepped in to re-make a Decaf Iced Americano for me.and It was perfect! He was very nice and wanted to make sure I was satisfied with my order. Thanks Josh!

Miah was amazing. They were out of my usual tea choice. I went with a different option and I didn’t like it. I returned and apologized. Miah was so kind and remade my order with a different tea that she recommended. It was awesome. I appreciate her so much. She is a great person. And the rest of the staff was so nice and welcoming as well.

I ordered today through the drive through. Jessica took my order. She was amazing. She was cheerful, helpful and polite. Best experience ever, thank you Jessica

Disappointed when we got home and realized our tall caffe latte was barely half full. Don’t know if this is a regular occurrence but the person it went to wasn’t happy about it

Service was good but all our drinks were made not up to Starbucks standards. The iced coffee was super watered down. Our iced drinks had all the ice melted when we got our drinks. I have worked at Starbucks for 5 years. This location need retraining.

Saturday June 18th around 8: 40 am I placed an order for Mango Dragon fruit the lady was in such a hurry didn't let me finish placing my order I had to be like with lemonade.when she charged me I wasn't given a receipt so i don't know her name. I was given a Strawberry drink instead. When I told her she had an attitude. She gave me my Mango Dragon Fruit drink with an attitude and no label, so I asked if it had lemonade.she responded with an attitude "I made it myself, yes it has lemonade " well, she is the one that took my order and yet gave me the wrong drink. Definitely too early to have an attitude. If you don't like your job look for a different one.

I come here often, use the app and they ALWAYS close early. If it’s 8: 55pm good luck, they should take orders till 9pm per their hours and the staff should be friendlier. They need training from the top down. Sad. Horrible experience. I support Starbucks and they should at least stay open till 9pm.

I visited around 8: 00 pm twice within two consecutive weeks
Both times I ordered a hot coffee and got room temperature coffee. My first visit I asked if they put my cup in a microwave to warm up the coffee. The following week I didn't even bother to drink it. I can only assume that the shop is getting ready to close and won't brew a fresh pot of coffee.

Love this place. My both moms love the stars buck hot coffee and almond croissant. Sara’s an Ryan’s customers services are above and beyond. They are awesome.

My mom and I were going to use a gift card but when it didn’t work, a barista gave us a drink on the house. #Greatcustomerservice

If I could give it ZERO stars I would. This location sucks. They never seem to have anything. Half of the time you go at night and all of a sudden they don’t have anything you try to order. Including honey. They don’t even mention they don’t have the item they just say “I can’t make that right now”. This location is only two minutes away from me and I prefer going to the one in greenhouse even if it’s further. For a Starbucks so close to home it’s completely useless. Not only do they never have anything but workers are rude. They don’t even greet you. This is probably the worse Starbucks around the area.

The worst service I received earlier. Did not receive the right size of the drink but I still got charged of the size that I didn’t get. I order two mango dragonfruit they both had strawberries. The peach green tea had lemonade when specifically we ask for not lemonade.

I would suggest you go to literally any other location. Drinks are often made wrong. Just received my food still cold. Staff does not greet you or ask what you need they will literally just stand there in silence doing nothing or chatting to each other when you walk in. Was once told to pull forward in the drive through and waited in my car for over ten minutes while other cars pulled around me to leave before parking and walking in and the cashier literally said “oh i told you to pull up huh? Man i completely forgot about you”

No one in the store seems to care whether or not they are doing their job at all including the manager.

Avoid this location. Went to the drive through for a coffee was given hot water with whip cream. Went back inside to ask them what this is, was given something watery with whip cream…wth? Def not a Starbucks.

Waited 3 min to be greeted. Then I asked for large since it is ‘small’, but got the wrong size. The girl with blue hair dye was mean as she ‘tried’ to explain the wrong size.

Waited 8 minutes with no one in line and employees just hanging out in the back, then asked “can anybody help us”, and was greeted by “Jesus Christ! ”. We then said “is this how you treat customers? ” He responded “I’m frustrated! ”, and we left.

Clean amenities, didn't quite make it to Buc-ees for the start of our road trip, thankfully starbucks was open, clean, and not busy at all (shame for them but great for us). I bought a soda water, out of guilt, I didn't feel like an espresso at that time of night.