Starbucks, Marshall TX

I just had this happen to me in houston now it's migrated to our small city. STARBUCKS IF I ORDER A VENTI I WANT 24 OUNCES NOT 16.

Went through the drive-through and got a drink. I was almost done with it when a piece of some type of particle came out of my straw from my drink, I instantly got sick and went back to the store to show them the particle that came out of my drink. It looked like mold. The workers told me that it was dried up mocha. They proceeded to give me a store credit on a card but the card isn’t even activated. Don’t come here! I called corporate, and of course they were no help

I have had a few unfriendly experiences at this location which i’ve let slide because people do have bad days. I get a coffee and bakery item here at least 3-4 times a week. Typically I mobile order, but today I did not. I placed my order through the drive through and the lady on the speaker was not friendly whatsoever. I got a lot of “huh, what, alright”. I pull up to the window and she’s just staring at me. I asked her how much I owed her, because she never said anything at the intercom.she told me the price and said “sorry” and then proceeded to just have a bad attitude. I think her name was alex.i couldn’t really read her name tag.my main thing is your food and drinks basically sell themselves, but having poor communication and a attitude multiple times a week sets the tone. Most of the time you’re the first person someone sees before heading to work of school. Being ugly can set the tone for someone’s day and experience.i want to love this store, but the experience i keep having makes it hard.

One of the nicest, friendliest and cleanest Starbucks’ I’ve been to. Excellent customer service and bevs were perfect.

The only Starbucks in town so lunch time to get a coffee is a crunch! But it's worth it

They usually run out of breakfast items pretty fast, but will always substitute it. Always friendly atmosphere and fast service. Great coffee place.

I think we have went here 15 times and we have asked for drinks to be replaced. Were hoping for a better taste. Has not happened. So McDonald's it will be from now on.

You can't go wrong stopping at a Starbucks. The consistency in great quality food and drinks at every location is comforting.

Update: 3 months later -
Haley is super sweet at the front counter, knowledgeable of all types of drinks and aware of preferences and alternatives. The purple hair girl isn't here so yay! I waited 3 MINUTES and they APOLOGIZED FOR THE WAIT. Wow what a difference in the previous visit. Good job management for making needed changes. I will return. Far be it for me to be backward when praise is due.

Previous visit:
By far the SLOWEST Starbucks I've ever been to. I waited 20 minutes for an iced coffee. There were 3 people that came in behind me and they got their drinks first. The lady with purple curly hair made my drink and when she placed it on the counter she didn't even call my name, she turned around. I came to pick it up and said thank you but she never responded. I have only come here 3 times and I normally don't like this place due to how slow it is inside and also drive thru. Glad Dutch Brothers is now starting to pop up in places like Longview. I hope they come to Marshall!

Management / owner, If there are cameras that allow you to watch how they are making drinks I would watch around 6pm Tuesday August 8th. This is not the first time they have blatantly been too lazy to make a drink correctly in the afternoon. I guess they are only supervised by adults in the morning, because that seems to be the best shot at getting a drink made correctly at this location. Your lazy employees are robbing people.

I would love for this location to get it together. I’ve been to over 50 different Starbucks locations and never one that made drinks this badly. Almost every time they leave ingredients out of a recipe. Asking for an extra shot or two is a joke. If they are out of a topping, they will just leave it out without mentioning it even though you pay for it. This location desperately needs corporate intervention. Customer service is hit or miss, 50/50 chance they will be rude and ruin your day. I wish so badly for this location to improve!

Worst moca cappuccino I've had. The carmel crunch Frappuccino was delicious but I don't think they put any espresso shots in it. Its always come with 2 any time I ordered it.

Ordered on the app. I always order the same thing, but not at this store. Guy who made it calls my name out and I noticed no mocha drizzle. He claimed that it usually doesn't come that way, and clearly on the app, it shows what it's supposed to look like, with that drizzle. I showed him and he claimed again thats not the way it comes. He then says I'm making a big deal out of nothing. Not true, I wasn't even correcting him, I was making him realize how he is comfortable in his incompetence.

Slow customer service. Waited 30 minutes to have my order taken, Had to repeat my order several times. (It was only 2 drinks that were basic menu items with no changes)

Don't go in at 5am when they open, that one barista will make sure that your food is always cold as well as your coffee, not to mention her attitude as if coming in as soon as they open is an inconvenience to her, dealt with this a few times I came in and will probably come back to this coffee shop or the one downtown, it's too early to have to deal with a person who OBVIOUSLY does not want to be there.