State Farm Insurance Agent - Jesse Castaneda, Farmers Branch TX

I recommend contacting Pedro Escobar with State Farm. He was very helpful and was able to answer all my questions. Thanks again Pedro!

I regret to inform potential customers of my disappointing experience with the customer service at this StateFarm location, specifically with agents Dulce Castaneda and Jacky Barraza.

I have been a loyal StateFarm customer for over five years, appreciating the service provided by my former agent, Stephanie. However, since the transition to new agents, Dulce Castaneda and Jacky Barraza, my experience has drastically declined.

My concerns are as follows:

1) Lack of Proactive Communication: Unlike my previous agent, these agents did not inform me of upcoming price increases. Their response to my inquiries about this was dismissive.

2) Inattention to Customer Needs: There has been a noticeable lack of effort to review my coverages or discuss potential eligibility for new discounts. Conversations often end abruptly, leaving me with unresolved queries.

3) Unprofessional Attitude: Specifically, my interactions with Jacky Barraza have been particularly disheartening. The tone and manner in which I was addressed did not align with the professional standards I previously experienced with StateFarm.

I urge StateFarm management to consider monitoring interactions at this location to ensure that all customers receive the respectful and attentive service they deserve. As a customer who pays a premium for insurance services, I expect a certain level of professionalism and customer care, which has unfortunately not been met in my recent experiences.

Pedro has been an amazing insurance rep! He’s always willing to go above and beyond, remembers details from previous conversations and always takes great care of me and my policy needs!

Pedro helped me get my auto and rental policy transferred from Colorado to Dallas and it was so easy. He gave amazing customer service and I can’t believe how simple the whole process is was. Thank you!

Definitely one of the best State Farm locations, Pedro was patient with us and explained everything in detail.

State Farm has been extremely flexible, professional, and friendly in my short time with them. Pedro has been an extremely helpful and friendly representative that is enjoyable to converse with.

I love my local State Farm office.everyone is so friendly and knowledgeable, the rates will surprise you if you haven't looked at this company in a while, and the service has been amazing for me for 4 years now.couldn't ask for better, they understand and explain and customize everything with efficiency and cheerfulness. I also know that this office has a number of active volunteer and humanitarian efforts, especially involving the military. Insurance is one bill that almost everyone has, and this is one that I pay without grumbling because they keep it reasonable, and I know they pay it forward in massive ways in our local community. Thank you so, so much to the whole staff, and especially Dulce who is my go to gal by text or phone call, I never wait! Tha best!

Josue was amazing polite and brief, helped us and answered every question we had with absolute patience

Jesse staff is very not knowledgeable when it comes to insurance. Very poor customer service as well as communication. I guess this all depends to certain customers. I’ve been with Statefarm for 25 years since they took over Bill Remey customer it’s been downhill ever since. I will be seeking a new agent as well as file a complaint.

Jesse Castaneda and his team are amazing to work with! I've gotten to know Jesse over the last year through the Farmers Branch Chamber of Commerce where he serves on the Board. He cares about his community and the people he works with. He helped my family with our home and auto insurance and took the the time to ask plenty of questions and make sure we didn't leave any stones unturned.

Josue Mendoza was great to work with as well! He was patient with our questions and was able to get us a quote the same day!

I highly recommend Jesse Castaneda for your insurance needs!

Jesse is a great agent to work with. He was able to sit down with me and go step by step about anything regarding my policy. He answered any and all questions to the best of his ablity and made sure all my coveages are set in place. Great agent.

Josue is very quick to respond and very efficient. I had a great experience and would recommend him highly.

The agents that assisted me at the office were very nice. I reached out to obtain quotes for both my mortgage and auto. The agents responded quickly, and they were able to provide me with quotes and went over all information with me, which is something no other insurance company has ever taken the time to do. I felt like they really cared. I encourage you to call and request a quote if you are shopping around. I guarantee they will provide you with excellent customer service and go into detail about the coverage you are getting. They are awesome, I really appreciate their assistance in helping me sign up with them.

The service and care provided here has locked me in as a customer for life with Jesse and his team. It’s a place where you will fine genuine people who sincerely want to serve you and provide best for your needs. And yes, that is Jesse holding my son, they care about your family!

They team is good and they explain in detail about economy crisis recession and management they are open and friendly…!

Jesse has been a part of my business network and when our State Farm agent retired after servicing us 30+ years, we knew that we wanted to transition our business to him. He has taken us through a full review of our coverage and assisted in us tweaking our coverage. He is timely with his follow-up and ensures that we have all the information needed to make decisions for our family. We highly recommend Jesse for your insurance needs.