Steele South Loop Hyundai Service, Houston TX

Went to have my battery replaced and was told to pick it up at 6: 30, when I get there everything is closed and everyone is gone. Finally I found someone kind enough to help me that worked on the dealership side and they were able to assist me and another lady that was left stranded without her car but I was literally about to have to Uber back home. I would’ve come earlier if they told me they were closing early.

No update on our 2023 vehicle. No one in service department picks up the phone. Voicemail says, "Dillon" will call or text you and he doesnt.

In my life had a dealt with honest and genuine people. Brought my vehicle for engine recall. The day I brought in my vehicle they were very busy and still managed to assist me in timely manner. They performed the necessary repairs and I am overwhelmed by the kindness and professionalism everyone in Service had with me. Ever grateful for Don and David, the young lady in front desk, Viviana, the mechanics. Truly appreciate y’all. Blessings

Dillon Wesley is so professional & efficient. I had parts placed in my car, & Dillon took care of the procedure so well. Thank you so much Dillon. We appreciate everything that you did. You were great.
Also Cynthia & Viviana are very sweet.
Thank you again.
Dr. Janes

This place isn’t good at all. I brought my car in for fuel pump replacement that was covered through warranty. I left it early in the morning, when I got there no one knew about my service. They had my car 3 days before I got a call back. I called them, they played phone tag with me. So I went up there on day 4 after I had called them multiple times with no answer. When I got there I expected a long at the front service desk, nope it was empty. They are deliberately not picking up the phones. So of course I was upset, where is my car and what is the status. Come to find out they haven’t even looked or touched my car after the service tech told me once I drop it off, give him 2 days to fix it. It was day 4 and they didn’t even look at it. This isn’t some shoes or clothes, this is my car. We all need our cars, you would think they would handle this with care

I'm curious to hear why Steele would send an invitation for a recall fix event, and then not even be open on the day of the event. Thanks for sending me across town into Texans game day traffic for no reason!

I would not recommend this place to my worst enemy. We have dealt with this "business" since Oct. 2nd for a simple tire fix and o2 censor. After a month of nonsense, they finally "fixed" the o2 center. I left their lot and went to run one errand. When I returned, my car would not turn on. We called them, and they said they would tow the car to the dealership. They did not. They left me at seven months pregnant, stranded in a parking lot. We towed my car to AutoZone, and they said the battery was not the issue. The team believes Steele South Loop messed up the wiring. Since I returned from vacation, I have been without a car. I need to go to two doctor's appointments and work this week. The whole thing has been UNBELIEVABLY stressful. I could never imagine that they would completely break my car after a month of stress. I would NEVER recommend it this place. Thus, after all of the stress to me and my baby, my car does not run and is 100% worse than it was when we made our original appointment in Sep.

Please read carefully, this review is proof that Hyundai disregards your life!

I brought my vehicle to South Steele Hyundai Service upon the Hyundai Class Action Settlement notice. For my vehicle, there was a notice saying "Oil leakage in the engine compartment could lead to a possible fire disaster - recall".

Nicholas took care of my vehicle. My vehicle had a lot of oil leaks. There were knocking noises coming from the engine, the engine light was on, after 15 minutes of use, dense smoke was coming from the engine compartment of my vehicle, and there was visible oil loss in my vehicle. It was losing 1 to 1.25 quarts of oil for every 900-1200 miles.

My engine had to be changed according to the notification, because otherwise there could be an oil leak in the engine that could cause a fire.

But the Hyundai service refused to change my engine, and on top of that, they gave me a price list for engine oil leaks, AS IF THEY HAD NO SHAME. This means that when you are going to buy a Hyundai, think 5 times and then read this message again. I am not at all satisfied with this service, you have literally made fun of me by calling me to you. Disgrace.

Car had an issue where the oil was being consumed. This is known by Hyundai, and a class action event is ongoing for certain Hyundai cars. Since I bought my car used and I did not have the maintenance history records, Hyundai chose not to support this repair action for my vehicle. I feel that Hyundai should have done the right thing and repaired my engine since it is a known defect with their product. Hyundai chose to decline my request to repair my vehicle. I feel cheated by Hyundai, and I will not purchase a vehicle in the future and I would advise others to do your homework regarding this product.

Mark alas is very un professional I was asking him questions regarding my Mom car that’s in the shop. He told me I already told your mom what’s going on and I will call her when her car is ready and hung up the phone in a customers face I’m not understanding. Why would he have such an angry attitude with a valid customer that’s having work done at the shop I will really appreciate if a manager Craig, or anyone else can give me a call regarding this matter. This was very unprofessional on Mark’s behalf, and I feel bad for even letting her car getting serviced there.also he said you gone let me talk then that’s when he hung up poor service I would like to speak to someone higher up… not expectable!

We’ve bought 5 cars from this dealership and we’ve always felt taken care of from sales to car services but I know recently changed in management has made made me feel that that service is not the same. For instance, when calling service dept nobody answers, called different phones and only sales answered. Also they don’t offer Lyft services for rides home to leave car anymore.
So ridiculous that they take a long time and don’t offer rides home so if this is your only way of transportation be ready to wait here hours. Takes 2 weeks to get an appointment and even if you come early 730am, it will be longer than 3 hours…

Craig, Don, Dillion, Armando. Those are my first round draft picks. Always on point. Do what you have too, to keep them

During an oil change, I asked them to check out a rattle, thinking that the shocks were loose. I was told they needed to be completely replaced. Took it to another mechanic, who could have also took my money, and they said that they were just loose and otherwise just fine. Hyundai wanted to charge me over $1,000 to replace perfectly fine shocks that needed tightening. Not only did they lose that $1,000 opportunity, they lost any future business, including the $40,000 we were going to spend on a car there next month. A shame since we really liked the salesman.

The website and appointment booked listed here are NOT for this location. They are not Sterling McCall anymore. The phone number on here also is out of service. So if you click on the website and call service number there you may think you’re making an appt at this location but it’s actually for the beltway Sterling McCall that is 20 mins away.

Jose is a new guy at the service department very polite and knowledgeable, he helped me and answered all my concerns Thank you Jose and everyone should go to him.

Sept 2022- Mr Dillion Wesley - worst service agent. Loads of attitude, and adds items to be changed to your bill that are really not required.needs to be removed from his job. He will do us a favor nit working here!
Dec 2022- Mr Don/ Dan Murrell, - pathetic customer service.
This service center clearly Follows exclusion policy and follow biased attitude to certain groups of people! (you will know as soon as you enter). Americans, Asian and international customers are asked to wait for longer periods of time for servicing there car. Happened to me twice and to my friend once ; inspite of arriving eArlier or on time than scheduled time. They failed to keep eta post service - even during free oil changes period. Very Very Rude condensing staff abb and pick fights with customers. - Don Murell (relative of Craig Murell- service manager) They Hire family siblings to cover each other falsies and take fat paychecks home for doing no work! Craig Murell is smoking inside the building in waiting area / coffee tv area which is not allowed. He picks it from His jacket pocket ever so often to smoke. The service manager is never overseeing his staff and always steps out for long breaks - smoke or coffee or personal phone calls! I have tried to talk to him twice so far while waiting but disappears during office hours. Useless staff. They need a general manager (not here currently) to oversee the staff and establish business etiquette. Sterling mccall was lot better and kept up to ETA’s, honest billing and excellent customer service. What are you doing Jesse Valdez In this office, if you can’t notice these ongoing issues since more than a yr expressed from many customers here! I will be reporting this center and specific staff to consumer bureau.

Armando Peña and the rest of the Service team at South Loop Hyundai were great! I’ll be recommending them to the rest of my friends and family! My car came back cleaner than I brought it in and they gave me a detailed recommendation on what my car needs! Not to mention they were all so nice and welcoming! You guys are the best!

Associates are courteous and the mechanics work to repair the vehicle efficiently and safely. Unfortunately the request made to check two concerns I had ($167.50 diagnosis fee - waived if repairs are made) cost over 1K (window switch sticks and a loose side mirror - both have to be completely replaced!). A concern (brakes) discovered during the multi-point inspection is being taken care of today. Will provide feedback (and will increase rating if all is well) on how that repair turned out after driving a bit.