Steinhauser's, Alvin TX

The store is very clean, and the staff is extremely friendly and helpful. The animals in the store are always well maintained and look healthy. We go regularly.

Very knowledgeable staff, everyone was very nice and helped me out in a timely manner and gave me good info.

I purchased Diamond dog food, person didn’t know what or where it was and once I got it home and opened it had worms. I called and all they can tell me is bring it back. The bag was now open and being disabled I’m supposed to load it and take it back. Be careful, check before leaving!

What’s going on with the girl in front? She seems to hate her job and has a horrible attitude towards costumers. We drove 40 minutes because they have a good hay but I will for sure Go to the tractor supply next time. Bussines are nothing without clients, please don’t forget to be nice. Bussines have the responsibility to have a great person in front, the person who deal with clients are representing you.

This feed store will spend plenty of time telling you what you would like to hear so that they could gain your business only to find out that they do not have a reliable source. They cannot fulfill the promises that they make as far as delivering products to you, and then all you will receive from the front end staff is lies and excuses, which just compound upon themselves when they get caught lying and management says they simply just don’t know what’s going on. It seems sad if the management doesn’t know what’s going on in their own store shelves are empty five days after trucks come in it’s still supposedly on a pallet outside. I would avoid doing business with them unless they are your last resort.

I love this place, I just moved to Alvin been here four years and this place has been a wonderful experience, and the ppl are friendly and respectful, I love the country atmosphere there and the animals are so healthy

Best feed store around! Great customer service and boys on loading dock are respectful and do a great job!

I really don't know why I keep going back here to give these clowns another try, I have even complained to their upper management about how poor this store is before.from the Management down to the guys on the dock. Extremely poor customer service and rude people. I have been doing business with Steinhausers at three other locations for years and they do not operate like the Alvin brunch does. I called ahead today to verify they had what I needed in stock, they said they did, I showed up even paid for it, went to the loading and dock and nope they don't have it. When I discussed it with the manager she was so rude and just shrugged her shoulders and said this location does not carry what you need. But I said I called and you all said you had it and even sold it to me when I got here. She just shrugged her shoulders and said oh well they can refund you at the register. No apology, no offer to get it from another store delivered too me, no nothing just a "Oh well" She must be related to the Steinhauser family otherwise she would have been fired a long time ago.

Best feed store. Manager is nice and helpful, the boys at the loading dock are quick at there job and are respectful.

Had a great experience with several of the employees this time. Went in to pick a couple things up and also to ask them to support a local seminar hosting with the extension office. They were very supportive in fact they may actually be one of the presenters next year. Really good and very supportive of the community
Update: This time didn't have a good experience. I have a pesticide license and have purchased restricted chemicals here before but they've always had problems with their computer system. Even though I can prove I'm legal to buy it takes forever and this time they weren't even able to sell it to me cuz somebody at the main office somewhere couldn't check a box. Really frustrated of wasting the time to go there and then the time while I was there for a sorry can't do it. I don't see how business that's been doing it as long as they have can't get it to where their computers work better. Hopefully they'll get the record straight soon.

I got moldy feed. Then was asked to bring it back for a refund. I didn't have the bag. Got a refund on their cheapest stuff. Was charged over $25 and got a refund for $12. What a waste of time. It was Blue Star show feed. I was sold and got a refund on cheap sheep and goat feed. Others reviewed about moldy feed.

This is the best place to get feed or anything for your pets. Great prices and customer service.

Worker was very rude loading up bales. After he was done he drove entirely way to fast in the back almost ran another guy over.

Just went to get some feed and bedding for my ducklings and since it was my first time I was a bit confused as to where to start. Staff are very standoffish. I would say it’s just because they’re a bunch of kids but they’re older than me and don’t understand the concept of customer service. Whole visit was just awkward in general since I had no idea where anything was, and it seemed like they didn’t either.

Shopped here for years and come back even when not living in Alvin to buy my cat's LLoyall Life Cat food which is $22 for 20lbs and way healthier than most of what is available to purchase at the grocery store and at half the cost. They have a great selection of products for both large animal farm animals and house pets as well as knowledgeable staff. My only negative I found was a rather unusual one that I don't believe is the "normal" but on that day all of the teenagers were running the store which would be fine if it weren't for their constant bickering and paying more attention to "burning" or picking on the other ones that the customer didn't seem to even exist more than once with more than one. I did make mention of being kind is more important than we might always think but it is what we want to be able to have to remember when we look back on days that those.

The staff at Steinhauser's have really stepped up and helped a ton of people during this winter storm hitting the area. Despite most everywhere else being closed they have been open and refilling propane for people who would be without heat without it. Despite the cold wind the manager was out himself refilling every tank he could, and despite almost running out he made arrangements to have the supplier come and refill the tank near closing time so he could be sure everyone waiting for propane would get their propane. My wife and I would be without heat tonight in our camper if it wasn't for him and his staff.

Good selection, the feed is fresh, decent pricing and best of all, they have have plenty of friendly folks to help.

Another feed store we had to wait 45 minutes for the one guy who could load our feed because he overslept (noon on Sunday), which was a pain because we were trying to leave town. Never happens at Steinhausers, we went there & they had 4 guys waiting to load us up.

I am a business owner that owns two businesses. I have been using this place faithfully since before my daughter was born which is over 16 years. I have always been treated fairly and respectfully until the last 6 months or so. I run a 501 (c) 3 non profit which is completely different than AG exempt. Therefore all the business needs is my EIN number. They have young girls working the front which is normally not a problem as they have always been helpful and if there was an issue as far as not understanding about my federal tax exempt status they would go to the office and get assistance from the manager and all worked out. Well recently the girls up front do not bother to help if the program on the computer does not work for my tax exempt status. They just stand there telling me the computer wont let them do it. I mean really? The first time it happened two months ago I asked for the manager and she came right out and said oh I got it she is special tax exempt and she fixed it in the computer so I could pay and leave. Today it happened again and the girl at the register tells me I need to show my current card to be exempt. I told her I am not AG exempt and I do not get a card. I have a EIN number and it should be in the computer. She says ok and proceeds to still charge me tax so I asked for the manager again. This time the same manager comes out and this time tells me my tax exempt expired in 2019 in their computer and they needed my renewal card. Like really? ! I do not get a renewal card for my federal tax exempt status. Their system should be able to verify it. So I have been purchasing supplies all year and all of a sudden they tell me in November that I need an updated status which running a 501 (c) 3 you do not get updated cards in the mail or whatever they are wanting. I told them that the person who originally took all my info including my EIN number never asked after they put it on file. The managers response was "That is why he is no longer with us". What kind of professional response is that? And the kicker is I have seen the current manager working when he was there. So my non profit status was fine until she took over? It's scary because that shows the ignorance of someone that is not interested in educating themselves on how to accommodate folks with 501 (c) 3 status. My directors use Arcola Feed and Manvel Feed store and do not deal with this. These places have taken our companies EIN number and tax exempt paperwork one time and that was it. Same with Home Depot and Tractor Supply. Never have any of these places asked for a yearly renewal card whatever that means!
I am truly sad that things have changed. People are not as friendly here and dont seem to care. All the helpful, friendly people seem to have slowly vanished.