Sterling McCall Toyota Fort Bend, Richmond TX

Came here to purchase used vehicles I saw advertised online. Waited like 30mins+ without being help or reach out by sales. Reach out to me if you still want my business.

Just got off the phone at 750am with a service scheduler for an oil change. Her tone of voice said it all. I told her i needed the latest time for an oil change since i get off late from work. She told me not to come in after 4pm if i wanted an oil change. Im not leaving early from work for an oil change because i can't. Ill just go back to Joe Myers Toyota where they want my business and are willing to work with me. Hope that service scheduler gets some coffee or some vitamin d in her life.

Purchased a used vehicle from this dealer on October 4. It is now October 18 and we have been able to drive it about 1 day. This is the 3rd time now it’s been at the shop. When we drove it home on October 4, which is about an hour drive, the check engine light came on as soon as we got home. We feel we were extremely mislead on this vehicle about it having no issues and haven’t even been able to enjoy our vehicle whatsoever. It appears after reading other reviews this is a common issue. Be aware when buying a used vehicle from Fort Bend Toyota.

Good afternoon,
We took our sienna yesterday to fix a recurrent problem, front tires are woreout very quickly. Short story we decided to traide in our lovely sienna. We were approach by Andrew Pham he show us a car and suddenly he said he had to pick up his children and he will come back we wait for him 45 min then he come back and he show us two more cars then we decide to test drive our third choose and we love it! We decided to go with it!

We went inside to do the paperwork but it was 7.30 pm we were there since 12: 30 waiting for the diagnosis and deciding for the trade in.unfortunately it was 7: 30 pm we had to go back home to pick up our children, we decided to come back early next day to finished paper work. So we asked for our car keys and he Andrew Pham said he cannot release our car because we didn't pay the $ for the fix and we couldn't pay at that moment because the cashier was close, and he also cant give us the new car because we didn't finish the purchase. He went to front desk and the manager Davis cruz approach to us So we ask how we are going home? The manager Davis cruz said I don't know call somebody to pick you up!

We had to call an Uber and go home. We feel so bad to be treated like that! I think is not ok treat customer like that! We are Toyota clients since 2000 when we bought our first sienna, and our current sienna we bought it on 2010. So we are Toyota clients for long time! And is not ok to be treated like that the manager Davis cruz was so careless of the situation and very rude! Tomorrow I will go to pick up my sienna and make the Payment for the fix.

I hope to take my business to someone else who be more compassionate, and care a little more about costumer. Have and wonderful day!

I want to start out by saying that we had a great sales experience at this place. Patrick was super nice and answered all of our questions. I’m disappointed to say that within 3 weeks of having my vehicle (2015 Hyundai Sonata sport 95,000 miles), I had to get an engine replacement and new brakes and rotors because mine squeal everytime I reverse. I took a trip 6 hours away and my check engine light came on and my speed was dramatically reduced on the interstate. Luckily I was at a safe place close to my destination where I could pull over and wait for someone to pick me up. I take it to a Hyundai dealership where they tell me that the wear on the rod bearings isn’t anything recent. So now my car will be in the shop for the next month waiting on parts a state away from me and Sterling McCall won’t provide me with a loaner vehicle because they don’t have any available apparently. Luckily my car still has warranty so the costs should be covered. Make sure you get your own inspection unless you know what you are looking for under the hood.

Worst customer service experience ever i had they are very rude with customer hanging phone on customer and the manager name Kevin is very rude and he have no manners how to talk to the client bad cusotmer service.

I have been in the market for couple weeks despite of the spike in the prices I would say this is one of the few dealerships in the town has very good combination of used, certified and new vehicles. Guess what their prices are great compared to other dealerships.

They have an amazing deal on the Hybrid Camry and the regular Camry’s as well. Only the pitfall I see might be the adds-on on the vehicle need to be re-considered.
Thanks Arnoldo Perez for your great service today.

They are very rude. Especially sale manager supper rude. They tried to cheat customers then customers tried to correct them they behave very rudely.

Went for a test drive and the engine literally blew up. And there was no real apology if I hadn't been on the side streets I could ve been very hurt. Nothing was said no apology issued. This car never should've been on the road for a test drive. However they did stare at me as I sat quietly trying to gather my thoughts.

Since it does not allow me to respond to their feedback, let me explain folks.there was no negotiation. See the photo I attached. They added two items at the last min and said that if I don't get these "dealer options". They are not selling the car to me. BTW, for those who thinks these were already added and I was asking them to take off, no the car just arrived at the dealership and they told me they need to do the paperwork and get it ready to be sold.anyway. I am glad the deal did not go through, I got my Infiniti QX60 fixed and now it is running great. I will NEVER go to this dealer again.

- original review-
They added these two options (see the pictures) "Tint nitrogen clear shield and Resistall" totalling close to $3000. I happened to notice it. I told them that I did not want them and they said that this is how they money and if I do not pay for them, they will not sell me the car. Basically they are saying that since there are more people wanting cars then what's available, they want to find ways to make more profit. I am ok with that.because that is how it is.but they should have told me that up front, instead of making it look like they are selling it at MSRP and slip these two line items (mandatory) at the last min. I felt I was cheated.oh well, I will not buy a car from this dealership. Check each and every line items.they list whole bunch of stuff that is not required.and make them sound like they are mandatory.and now with severe shortage of cars, they are getting bold and say pay for these or leave.

I bought 2015 Toyota Camry on Mon 29th Jan. I got the call from my sales person that they forgot to do Toyota inspection. He was saying when we were doing final deal that they do not sale the car if it is not passed the toyota inspection. I do not know how they sold it to me. I went there on Tue. It took them 1: 30 mins to finish it. Thursday morning, my car battery died. I went there on Sat. Alex Gonzalez, the used car manager, told me the basic warranty does not cover that batter. After some talked he agreed he will change it if the battery is bad. I lived 50 miles away from the dealership. I hope they pay for gas. I went to Auto Zone to check the battery condition and guess what the battery is bad. I am going tomorrow hope it will go smoothly and quickly. After they sale a car, you are no one to them.

My wife and I were looking at 2021 Toyota Venza Limited Editions in a few colors. Sterling McCall Toyota of Fort Bend was unable to get any Limited Edition vehicles but kept trying to sell us on the XLE in a color we weren't fond of. I agreed to test drive and when we were done, the Sales Manager, Harry Palmer, tried to smooth talk me into purchasing the vehicle they had on hand. I told him we were only interested in a Limited Edition in three color options and to get back to me when they had one, eventually. He asked to step away and miraculously came back with a Limited Edition in one of our color requests that was not on hand but that arrive by month end or the beginning of next month at the latest. Having met the "put up or shut up" challenge, we spent the next few hours purchasing the vehicle which we only knew details of from the car fact printout. We placed a $5000 deposit and awaited our vehicle.

Two days later, I received a text from Harry Palmer that his manager was working hard for us, which I took to mean that he was trying to get the car in as soon as possible (and really working hard for Harry to get the car by month end, not really for us as we didn't care). An hour later, Harry calls and says he has another Venza Limited coming in another color that he "knows" we prefer over the color we just purchased and that it would be available just a bit later in October. I asked what happened to the car we already purchased and he said that they didn't have it, which was surprising since I signed a contract on a car with a VIN number. I asked to speak to his manager who barely apologized and continued to try and move me to the next vehicle. When I asked for a refund he abruptly said okay and got off the phone. My wife went to collect the plates from our trade in and reclaim our deposit (which they wanted to send a check for despite us using a credit card to secure the deposit). Meanwhile, Harry Palmer continued to try and sell my wife on the next vehicle. These things happen, he told her.

My wife finally got him to back off and she left. She found a Black Toyota Venza Limited Edition at another Houston area dealer and reached out. They sent her the car fact spec sheets and lo and behold it was the exact same car that we had "purchased" from Sterling McCall. Down to the VIN number. My wife did some research and the most likely scenario was that this dealership had the vehicle, and Sterling McCall sold us a car that they had actually only hoped to trade withe the other dealership for. Once they were turned down on the trade, they were left without a car to turnover to us and tried to pull another slight of hand maneuver.

Sterling McCall Toyota of Fort Bend, and Harry Palmer, are bad faith con artists and hucksters; the type that give salespeople (and car sales people in particular) a bad name.

Traded a truck in and got another car from here. Only to find out a few weeks later they did not pay off the car and sent the check to wrong bank… I called and left multiple mgs and for two and a half months I finally got in contact with someone. They gave me the run around and acted like they did not care at all. Until one person I finally talked to took care of it on the same day. This effected my credit negatively and had the bank spam call me for more than two months. What a waste of time and energy as well. I have gotten 3 cars from here and been going to service my car since 2012. This is how this place treats me, I highly recommended going somewhere else than coming to this place. Not sure what happened but these guys could care less about their customers.

Living 3 hours away from the dealership was no problem. Found exactly what we wanted and had great communication with our salesman, Patrick.

Please be advised that any vehicle price you see on line or sticker, you need to add $3000 in dealer options, when you come in to purchase. Which they refuse to remove, even if you order direct from the factory. Other dealers don’t add anything close to this. They don’t seem to understand what option means.
I don’t recommend this dealer, they are only thinking short term gains rather than customer relations.

I came to look at a used Rav 4 last weekend. I drove over 1 hour from Galveston only to look at a car that wouldn't start. Call me old fashioned, but I respect other people's time more than this. I was pressured by Robert G.and David (manager) to buy a car I couldn't test drive. I told them I would stick around the area because David said they would have the car running that day if they had parts in stock and they would call me. I had to text Robert 90 minutes later to find out "It won't be today ". Also the SUV had a leaky valve cover. I won't be back to Sterling McCall.

I am always skeptical about car dealerships. But these guys really do take care of their customers. They have gone the extra mile and their time to respond is consistent even after you made the purchase. I recommend buying used cars or new from them.

Thanks for the Panera bagels and great coffee. I came in for an oil change and tire rotation. Everything was done to my satisfaction. I was told about others services that are due on my truck. One of the services was to change the spark plugs. I had previously performed this service myself. It was a little off putting to see you charge $399.00 to swap out plugs.

I didn't schedule a time, but they got me in right a way. Angel said about 1 and 1/2 hours of wait time, but it was less than that.

Dr. Larry Dunlap, store manager, and finance team went above and beyond anything I have ever experienced while trying to purchase a vehicle. If and when I ever need another vehicle I will definitely be going back to this dealership. Great service and the best experience I have ever had by far.