Stucky Injury Law, Dallas TX

As long as Yulissa is the paralegal here, I will not recommend this law firm. Yulissa doesn’t have patience with people. Stuckey was a decent attorney but when you mostly deal with the paralegal it’s hard to give a good review because she’s not patient or understanding. She needs to do a better job and updating people on there cases unless she picks and chooses who she wants to keep informed, I don’t what the problem is.

Very happy with the outcome of our settlement. Mr. Stucky was awesome but the star of the show was Yulissa. She had patience and was very happy to always be there to answer my questions

Overall a great experience. Yulissa did an immaculate job of keeping me up to date on my case. Communication was smooth and easily accessible. Plenty of parking. Plenty of elevators that work and move fast so that was a plus.

Where do I start?
In 2016, I was involved in an accident. Initially, I was with another law firm and they ended up pawning me off to the Stuckey Firm. I became a client and things seemed ok until I stopped getting updates on my case and my court date kept getting rescheduled. Then covid happened and of course that caused even further delay which is understandable. Back track to 2018, my case was filed with the courts and did not receive a court date until 2020. My court date was continuously rescheduled and I was not kept apprised of anything. I constantly had to check the court dockets myself and reach out to the paralegal. That leads me to my next issue- the paralegals. When a new paralegal was assigned (I dealt with three different paralegals), I did not receive any type of correspondence until I sent out several emails. Yulissa who was the last paralegals I dealt with (or whatever she is) was one of the most unprofessional people I’ve encountered. Her overall demeanor and the way she spoke to me as a client was awful. She could definitely benefit from some training on professionalism and client etiquette. Was it too much to ask for updates on my case? I was told I would receive a response by the end of this week or that week and I didn’t therefore I would call or email requesting updates. It took years for a settlement so I was definitely upset with the process but not once was I disrespectful. It took my spouse mentioning a grievance to get the ball rolling. I finally received a call from Yulissa that my settlement arrived, but the attorney was ill and I would hear back from her by the end of that week. Again, no response so I called and left a message. She called me this Tuesday and informed me my check was at a different location. Again, that was fine I was willing to drive to pick it up. She told I couldn’t pick it up there because the attorney was busy and she was rude, treating me as though I were a child …at this point any ounce of professionalism on her part was out the window. Based off that interaction, I decided I no longer wanted to interact with her and I reached out to the attorney directly who was in fact, NOT BUSY. So it appears as though she lied to me. Upon speaking with the actual Attorney, I was able to pick up the check with no problems THAT DAY. I was adamant about picking up because I’ve had issues with my mail in the past and I made Yulissa aware of that in various phone conversations. Horrible experience solely based off my interaction with Yulissa. Glad it’s over! I will definitely be filing a complaint with the paralegal division, if she’s a member! I did bring this to the attention of the attorney, but I’m sure it won’t be rectified thus the review.

Yulissa was great! She kept me informed throughout the entire process and made me feel at ease with any concerns. Highly recommend them to anyone in need.

Thank you for supporting me and guiding through the entire process, great communication, and willing to listen to my concerns. Will recommend to family and friends.