Subway, Katy TX

We are not here to eat only,
We Expected a good smile, good hospitality, kind people to serve you.
If this girl who called Silvia Doesn’t like this job, she needs to look for another job.
This is not the first time… very rude person.

Just rude non caring employees. Seems it
maybe puts them out to speak English. They will, but don’t expect too much English.

More of the same as I read other reviews.
I always wonder where the owners are and if they really care how their employees treat folks. Might sell more sandwiches if they treated folks better.

I’ll never be back to this location by the Krogers on Grand pkwy at Highland Knolls.

The store manager was very rude, does not even want to ask what the customer needs, she assumed I wanted a free sandwich because I told her she was rude. NEVER visit this Subway outlet.

Some people don't know the difference between chocolate chip cookies and oatmeal raisin. I just sat down with my milk, pull out my cookie, and it's got raisins and oatmeal in it. Just ruined my whole night dude on the shift at 4: 50pm on July 10

Yaay they finally got roast beef back in. Quick friendly service. They have new temporary hours. I posted a pic.

The worst subway I've ever been to!
They put one scoop of tuna on the sandwich. Then charged me for double meat when I ask for the second scoop. Only got worse when adding the fixings to the sandwich.
Employee was rude the whole time.

Just came by it’s 8: 15pm and they are closed and employees still inside hanging around ignoring me. Store hours say until 10pm on the door and online I’m so annoyed of this happening over and over. Change your posted store hours if your going to close 2 hours early. This is the worst!

Both of the employees that were there were very rude and unprofessional. Specifically the two girls closing the store and I get that when it gets down to that last hour you just can’t wait to get off even if you worked a long day but you shouldn’t be literally pushing customers out the door and locking the door directly behind them when it’s only 9 o’clock and they close at 10! Not to mention also while we were ordering our food they were continuing to put stuff away that we had wanted to put on our sandwiches and then right when we were paying they turned off the lights in the store so it was dark! This subway actually has really good food but because of the service it’s almost not worth coming back!

Ordered food from this Subway for lunch as I work retail and cannot leave for lunch. 45 minutes go buy and no food. I get a text from a door dash driver which was surprising because ordering on the Subway website does not say anything about Doordash. The text read that he could not find me I texted back simple directions and he/she never replied. I called the number, no answer. No voicemail set up. I called the subway location and I am told that Doordash cancelled my order. When I asked the “manager” female Hispanic. How do I get my food, she just said to call Doordash. She said she lost money so there was nothing she could do. Not the least bit interested in satisfying “her” customer. She was so worried about what her owner was going to say rather than making sure her customer got the order. I know good help right now is hard to find but it’s simple people. Take care of your customers who bring you business. I’ve been to this location many many many times and have had delivery before. Never again. If you can’t take care of your customer you don’t deserve to have any.

Great service. Got in the truck and my cup fell out of my cup holder. Lid stayed on and didn't spill. Eat fresh!

I am so happy with this location.
I had a special order. Everything was taken care of as promised. The sib was fresh and delicious. Thank you

I haven’t been to a Subway in a while. Boy it’s changed! The sandwich was inedible—the bread was hard as a rock in the bottom, the chicken was gristly, and the guy that made it could not have been more disinterested. The tea was good. I guess that’s something! But I’ll go somewhere else for tea!

I’ve edited my review because the owner contacted me. That shows they care and really want to improve customer experience which I can appreciate.
They never get the online orders right for some reason. I paid for double meat and sandwich comes with 3 slices on it. I asked for spinach and lettuce and only half the sandwich had it on. Not sure why this happens.

Less than 1 star. Horrible customer service for front line staff and disrespectful attitude who attempted to overcharge me for ingredients that we apart of the sub. Not coming back to this store again!

HORRIBLE there was a lady who talked Spanish and my mom didn’t know English so she couldn’t talk.then i had to talk for her
DO NOT VISIT

Great experience! The two ladys working were very friendly and professional. They worked quick and made the sammiches perfectly.

The girl making my sandwich took it upon herself to make it the way she wanted instead of asking me how I wanted it. She kept messing up. Had to correct her every step of the way. It got very annoying everytime she had to redo what she did wrong to my sandwich.

Good was good, but they didn’t honor my Subway coupon. The employee said she couldn’t apply coupon in the system. I don’t intend to return to this store.