Subway, Georgetown TX

Horrible service from people who did not care! If you are not able to preform a service then it should not be offered.

Bread bland and now you say you slice fresh? What a joke. You were out of tomatoes and lettuce but HEB is right next door. As a manager, if I was out of this then go get it. Truck obviously wasn’t coming that day. But you laughed at that idea. Lost business again.

Terrible customer service; one of the guys working complained of having to work today and was saying he hoped it would be dead all evening. The large sweet tea we paid for was a waste; it was clear. The employees said they had no idea how to make tea. We politely asked for a refund and one of the guys said “ we don’t do refunds”. Your system asks for a tip when we are already paying high prices. We paid $3 for a tip before we realized there was no tea. This was at 5: 45pm. My bread was super hard. I’ve given this place several chances. Won’t be going back there.

Staff could be more friendly. Food great. Everything fresh. They were courtious, but definately cool. Maybe just a bad day. I will try again because sandwich was great.

People are key, their customer service will bring me back. Out of Turkey and other key things made the lower star. Today's world demands clean, well decorated store atmosphere.

Funny they say no one wants to apply.
All those Sun City people seem to not want to work anymore.

So I didn't keep my receipt so you may not even read this. But you need to hear it.
#1: I went to the Subway on Williams Dr in Georgetown, TX. It's a few blocks from my house. I hadn't been in a while for a number of reasons but thought I'd give you another shot.
#2: the staff seems better, the restaurant seems cleaner.
#3: I refuse to help you pay for national sports figures pimping your product by shelling out over $15 for a sandwich (almost $20 with a tip). Especially when it was made on the wrong bread (ordered the Italian seasoned bread - got a plain Loaf. Didn't notice until I got home). I ordered one of your Meatball subs with pepperoni - you have a catchy name for it. I forget what you call it, because I've ordered Meatball subs with pepperoni from this location for years - but NOT for $15.
I figure your decision for these prices won't last very long (you're already trying to BOGO this new line-up, no doubt trying to offset customer sticker shock). But until you wake up and realize you're a fast feeder - NOT a sit - down restaurant with table service, you won't get any more purchases from ME or any number of people I plan to share this experience with.
I used to count on Subway as a quick alternative to a burger from one of the two burger joints less than a mile away, but I developed a new-found respect for those burger joints, because they've kept their pricing in line (sure, they've gone up - thanks Joe Biden), but I can still get a burger with fries & a shake or soft drink for less than what you think your new line up of sandwiches are worth. Worth to YOU, maybe - certainly not to me.
So get it together - realize what you are & price your product accordingly or find yourselves on one of the lists put out ocassionally of all the restaurants that have gone away. For good. You're on the right track because you lost me as a customer with those prices.
What a shame.
Mike Fisher
Georgetown, TX