Supercuts, Rowlett TX

Last stop: I called in and left my name on the list. Arrived to be told no one gets in without waiting in line.

Today's stop: "Did you make an appointment? " "Sorry- we're booked for today. "

Whatever your policy is, please just make up your mind.

I was able to get my kids in quickly so it was convenient. I'm sure they do a great job cutting certain types of hair, but the woman who cut one of my kids hair.just wasn't good with cutting black hair. It was a little disappointing, although I maybe should've known better. But if you are a barber I feel you should be well versed in all types of hair.

Robin does a phenomenal job! Elated that I was able to find a place so soon after moving to town.

I finally grew my hair out long but my layers were so damaged I had to get a trim, I was so scared to just go anywhere for a trim when some places will cut way more hair than asked. I had Shirley cut my hair and she did so good! She kept the length and trimmed the layers just like I asked, now my hair is healthier and still long. I will definitely be going back to Shirley from now on!

Hairstylist was a perfectionist. Took her time and we were very satisfied with her. We will be back to look for her for sure!

POOR CUSTOMER SERVICE. Come here all the time, today I tried to give you business (especially in this economy) but your stylists (2 working) 1 customer waiting, turned my walk in business away stating "only appointments and they are fully booked" OK then post that somewhere on the door, website etc.so customers are not walking in only to be turned away (another family with kids were also turned away) will make it a point to drive further to give another establishment my business. POOR CUSTOMER SERVICE!

Called in for availability and was told very busy/nobody free, informed to book appointment online. I said I was very close and driving, unable to book online. Then she said 2 stylist working and no openings, after being put on hold.
Confused as to why she would say book online, if they were busy. I went there anyway, pulled up 5 minutes of 6.
Both stylist finishing up with clients and guess what, there were no more bookings for the day. So, she refused my business on the phone but when I show up I see no one else with appointments.

Ended up getting a very good hair cut by Shirley.

I used to come here all the time for deion, she was the only person i trusted with my hair.i gave the benefit of the doubt to the rest of the stylists and went in for a TRIM. Upon straightening it this morning, i realized how choppy it is, and how short she cut my layers and have been actually sobbing since.i told the stylist i wanted the least amount trimmed as possible as i am trying to grow my hair out, but it seems like she just did what she wanted.the layers are EXTREMELY short and unblended.she also talked my ear off about how covid is fake? Which was extremely offensive considering my family members have been effected my covid, and being in the medical field i’ve seen many patients die from covid.if anyone knows where deion went please let me know️

Appointments are meaningless. They overbook. It has never helped me get in a chair any faster. Just find out when they’re less busy. They will tell you when you come in they’ll “be right with you” and then you will hang out for an hour while they pick others who also just happened to have appointments despite them walking in after you. If you see anyone else in a chair, just go somewhere else. There’s plenty of options nearby.

Sunny is a gem! Y’all are very lucky to have her on staff—definitely will be back for her specifically!

“Stylist” Gabby gave me my worst haircut to date! Uneven, cut more than I had instructed. Had to go to a different hair salon to have my hair fixed! Worst service ever! 0 stars if possible

Very friendly, great service. Not a long wait but I would recommend making a reservation online

Robin was wonderful. Love my cut and color and her suggestion to help me gracefully go grey.

The best haircut I ever had in a long time; Maria was very professional and efficient Thanks Maria!

I cut my own hair, but when I'm lazy I go to one of these places. Usually I end up having to fix it when I get home anyways so it's pointless most times. But I didn't have to fix anything after a visit here. Blended my fade pretty good! I'm impressed.

Booked online after going up these over the weekend and found the business closed. When I walked in at 5: 00 I was asked if I booked online, said yes. She proceeded to tell me no I didn't, that she had 4 people booked online and could not take me as they closed at 6: 00. I checked the app and the app somehow booked me in Waxahacie and showed it to one of the stylists. I told her this. I just walked out. Really do not like being called a liar.