T-Mobile, Katy TX

I don't recommend this place anymore. I had to order a case for my Samsung Galaxy 21+. Today I had to order a screen protector. They don't have any chargers for my phone. It wouldn't surprise me if the store is about to close. They are running out of everything.

Angel was patient with me during the little bit of difficulty I had activating my new phone. Would do business here again.

Very poor service they are not interested in even listening to walk in clients if you place an order online they will just ignore you

Taylor was extremely dismissive of my questions and was more concerned with getting me to purchase new phones than he was with ensuring my overall service concerns were addressed. More and more, I am disappointed to be a Tmobile customer.

Great customer service at this T Mobile store! Daniel took care of the issues I was unable to remedy on my own.

My 82 y/o Mother-in-law lost her daughter suddenly. The daughter had just purchased a new iPhone on my Mother-in-laws account. We tried to return it since her Mother could not afford to pay for the phone. We took death cert etc. They said she has to pay for 7 months then she can turn it in. REALLY? The remaining cost is $225. T-Mobile can't afford to take the phone back now? This is horrible.
3/9/21 Since first posting this review, the store manager, Richard called me and has resolved my Mother-in-law's issue. Thank you!

They asked me what I was there for I said to buy phones sat there for about an 1 hr and just for them to tell me that they didn't have any phones

Great customer service!
Mr. Jean was very polite and patient. He helped me out picking out the best plan for me. Appreciate his service.

This location always provide good customer service. The staff always go beyond and are very informative.

Unlike a visit to another location a few days ago, these people what they're doing. In and out in just a few minutes.

After speaking to T-mobile in the morning, the representative stated that I would be able to drop off my cellular spot device at a store location. When I get there, the customer service person named Sarah states to me that they’ve given me incorrect information due to having a current line, which I called to cancel in the morning as well. She also stated that I should have received a shipping label to drop off the device at a UPS location after requesting to return the cellular spot device, and I stated to her that the customer rep.never mentioned anything about a shipping label and only said to go to a physical store. She was very unmotivated in her body language to help get the issue resolved. Therefore, I called T-mobile and spoke with a very nice lady that went ABOVE and BEYOND to explain to me that the previous customer rep.in fact misinformed me. She was able to speak to her supervisor and handle everything over the phone. Sarah explained to the customer rep that she was not able to cancel or change the shipping label. While on the phone, Sarah state’s to the customer service rep.that “She could easily walk next door to UPS. ”, which is not the point. The point is making the situation easy for everyone, doing your best to go above and beyond to fix the problem, and being present for your customers. In the end, the customer service rep.was able to email Sarah the manually generated label and print it out for me. I advise T-mobile to have better communication across the board!

I went to the store to add a new number to my account. After a 45min waiting, I was about to get what I want, them the representative after take a picture of my driver's license, confirm a code from a text message, ask my name, telephone number, pin code, social security number, all my credit card numbers, my husband social security, my billing address and I don't remember what else, like I wasn't me in front of her. The representative on the phone said he needed more information. I'm usually very patient, but I swear they made me mad. I gave up on the extra phone number, it's impossible to prove to them that I am who I am. The worse service I have ever seen.
And by the way, the worse signal! I can't even call them from my neighborhood, to complain!

Great staff and very professional service. I had questions on Samsung S10 and I am impressed with high quality honest service experience. Thank you

If you are an existing TMobile customer I recommend you to do your business online not in this store. We went in to upgrade my sons phone and was discouraged at every turn. Eventually we were told they didn’t have the phone in stock which is BS. I suspect they don't get “credit” for existing customer sales only new business because we weren’t getting any help with what we needed. If we would have purchased accessories I’m pretty sure they would have found the phone in their inventory. As a T-Mobile customer for over 10 years I was very disappointed with my in-store experience. From now on I’m 100% online until at least we switch providers.

I received amazing customer service from all the managers and the guy (angel) that helped us out. I highly recommend this T-Mobile location.