T-Mobile, Houston TX

Huge shout out to JASON! We always dread going into the phone stores. It's usually a hassle, and hardly ever goes how you want it to. With Jason we were in and out quickly, and he was a pleasure to work with. He greeted us with a smile and was happy to help in any way he could. The store was busy and there was another customer that had just yelled at him about something that was not his fault, and not only did he handle that situation professionally, but he kept his cool and came right back to us with the same sweet and helpful attitude. Your excellence did not go unrecognized, Jason!

Absolutely FULL OF IT! Opened business lines, which would allow us to save an additional $20 per month on our business internet. Was guaranteed that our bill would not exceed $170 per month. Just received a bill for $277.66. We are actually being charged for a free phone and another phone that was free as we did a trade-in. And, our internet is still, priced at the $50 per month. They say and guarantee things, but they obviously lie blatantly to our faces. Not any cheaper than Verizon and/or ATT. I would not have so much a problem had I not been told things in writing (text, paper) and over the phone and promised certain things that after 3 months are absolutely false.

Trying to get someone to help you or even a call back is terrible.
Edit.initially Left 2 stars.went in to talk to manager (Veronica) about lack of communication and lack of customer service. Did not get satisfactory response from her. Asked for managers supervisor (Alejandro) to contact me and never heard back from him. ALSO Chris does not know how to pass a message on to manager. Will not be doing business at this location anymore. Will go to New Caney location. One star for this location.

I am a long time T-Mobile customer and the in-store experience can be a hit or miss. I am happy to say that the service level at this particular location is great as I felt welcomed from the minute I walked in. Leila was very attentive and I feel that she went above and beyond with assisting in upgrading two phones on my account. Two bad that they did not have the phone I wanted in stock, we had to order them.

Chris and Erik were fantastic. Very friendly and knowledgeable.

I even went to buy them lunch because they were so busy (my wife can be a little extra).

We were even joking around and debating on which phone is better. Sorry Chris, but Android rules.

All seriousness. Great experience and they made the time fly by.

T-Mobile, take care of these guys because they have a bright future.

Very helpful and friendly very knowledgeable. After a frustrating 2 hour phone call to customer service of no sevice.

It’s not a corporate location, and they don’t know what they’re talking about. Go to the corporate location.

This is the worst place for customer service. I upgraded to a new phone. Mind you, it was to their newest T-Mobile flagship phone Revvl V+ 5G. The employee had no knowledge of their own phone's features. While transferring the micro SD card from my old phone to the new phone he proceeded to format the SD card erasing all the information I had on there. It was almost 60Gigs of business documents, personal documents, @ 5-6 yrs of family pictures and videos. The employee was having issues and did not ask for help. He just took it upon himself to format the SD card erasing everything. I contacted the store immediately after realizing what had happened. All I got was the basic "sorry" answer. No concern or empathy for what was lost and no sense of trying to rectify or fix the issue. After asking for the manager (Luis) or Area Manager (Ernest) to call me back, Nothing. I was told the manager or Area Manager were unavailable, but someone would call back. Over 2 weeks later no call back. I took it upon myself to call the store to see where we stood. Luis, the manager, answered the phone. I gave him my name and he was unaware of my incident and was very dismissive. He asked me what I wanted done. To recover the information lost? He knew perfectly well once formatting the SD card any previous information on the card is gone. With his dismissive and uncaring attitude I asked that the area manager call me to discuss the issue. He hurriedly said ok and hung up on me. I had to call back to give him my call back information. If I could give a minus star (s), I would.

I have never once come here and had a problem quickly or efficiently resolved. There is nothing they can do here that can’t be done online or over the phone with T-Mobile.

I went to exchange my Sprint's phone SIM card to a TMobile one, and the service was great!

Wouldn't help me because my account originated with Sprint. These companies have been merged for a couple of years now so this shouldn't still be an issue. Zero stars.

Do not go with patricia! She did not give us the correct information and now we are stuck with monthly payments for the next 30 months. Very unprofessional they couldn’t fixed our issue. We will no longer Go to this store.

If there is a prize that must be awarded to the best employee, it must be given to the manager of T mobile store 427E, 4521 Kingwood Dr "Luis", respect, professionalism, and knowledge. Thank you Luis for all the effort towards your clients.

Andrew and Diana gave me the best customer service I’ve had in quite awhile. Unfortunately, I had some issues with the service itself. I sure can’t fault the fine folk here. Andrew extended my trial plan for 2 weeks. I has some issues with dropped calls. I ended up with another carrier, unfortunately.

I gotta say, if you are just a general phone user in a major metro area, you will like the service. These guys treated me with professionalism even when they refunded me my monies.

KUDOS TO THE FINE FOLKS AT T-MOBILE STORE#427E! That’s the Kingwood store next to H‑E‑B, just FYI.