T-Mobile, Leander TX

Hands down the best location in the north area. I’ve been taken care of every single time I go in here. They are all very great at their job and know everything on my account & always makes me feel valued as a customer! One of the nicest tmobie store fronts I’ve been to in a long time. Tony was amazing setting me up with my next upgrade & Samuel did a great job too for my phone return. The manager, I didn’t catch her name (amazing hair) but she was so good at her job and handled a rush flawlessly! Great staff! Great customer experience! And that goes a long way these days. Thank you! This will be my new go to store!

If you want to save your time, energy and money please SAVE YOUR SELF and DO NOT GO TO this STORE.

On our first visit to this store, we were there from 4 hours to just buy new phones and port over our numbers sitting at the same table with their employee. Whatever they did our phones, both of your phone including calling and data was suspended for more than 24 hours. They miss spelled my name, also shipping address for new phones were incorrect.

Second visit to the same store, took us 1.5 hours to rectify the mistake they made on our first visit. Just to correct my name on the account, add my husband's name on the account.

Third visit we made, we had an argument with Tony, who couldn't answer our basic questions about how trade-in value would be applied. HE said call 611 number, I DO NOT KNOW how your $500 amount would go towards your credit. Mr Samuel who was helping another customer threatened us to call cops. Samuel already argued with the customer he was helping. I heard him say "anyone can wear T-mobile shirt and can sell you anything". Whatever that customer was dealing with. Samuel said "it was a fraud". That was his literal words.

TONY refused to call customer care on behalf of us. BASICALLY he was standing there starring us. HE WAS not willing to help.
Meanwhile, Samuel said COPS would be here to escort us.

WE asked for our own phones back and they said they can't even do that. They can't answer any billing questions. Their system doesn't show anything. ARE THESE T-MOBILE Employees?

TONY And Samuel both said we don't know who setup your account and we can't help you basically. JUST so you know, all of these people are from the same store.

If there are negative stars I would give millions for this store and their employees.

Absolutely Awful, time consuming and worst customer service possible. We transferred service from other carrier after staying there for 15 years just to experience such a poor customer service.
No matter how simple the question is, they are just incapable of answering it. We spent 4 hours on the day of transfer and right after walking out of the store our service stopped working for an entire day, the names and address on the account are completely WRONG and MISSPELLED. Next day when we went to get the names corrected and told them there was no service for the entire day they just ignored it without even having courtesy to apologize and blamed the camera of IPAD.
When we went to return our trade-in device they couldn't tell us where the credit will be applied. We kept asking and finally they revealed credit got applied to the phone which is FREE and you will have to call customer service to get it corrected.when we pushed back and asked them to call customer service to correct it, Tony and Samual kept arguing and threatened us to get escorted by calling cops.
So far we have spent 8+ Hours in the store for all the issues they created and because they couldn't resolve any of it we spent the same amount getting those corrected by calling the customer service.

The people are terrible don't even acknowledge you just give you looks

Steven was such a help today. Derek assisted us at the end as well. We left T-Mobile previously after being dissatisfied and coming into this location really made it worth it. Great staff, great environment, great location.

Do not go to this store, the guys work here at least whom I happen to interact with gave me wrong info and which led us to buy more devices and on that day we spent 3 hrs and looked into plans and due to porting issues we went next day and another rep says the offer you were given is not valid and we can't provide the other devices with the offer explained previous day and they're even refusing to take the devices sold to us on pretext of giving an offer and seeking restocking fee incase we return. So please avoid this fraud store/ppl. Now I left with a watch series 8 without iPhone (which we supposed to get apart from 3 watches 2 iphones + another 1 with less price which I was supposed to get) which is useless now as we took 3 lines for the watches and 2 new lines for phones.
The store manager promised to contact me back to let me know what they can do on this matter by yesterday, I'm yet to hear from them. Thats the service they offer.

Terrible service, I went to make a line change and they told me to do it online since it would take a long time (the store was empty) there were three workers doing nothing. Now I will change the company because it is the second time that I go to this time and the treatment has not been the best.