T-Mobile, Big Spring TX

I pay for the 360 insurance foe NY phone and this is the second time I've been denied on my claim. They sent me a new phone after two weeks of trying to

Setting up a security system at a property rewired internet. 30 minutes after arriving I had a hot spot was off to keep my day going.

The two guys inside were cool and very friendly.

Sept 15 customer service was EXCELLENT. Home internet wasn't working well so I went in on Oct 30 to ask about canceling. I was told I could bring in the modem and they could cancel and print out the return shipping label. Today, I take it in and now they can't cancel because "T-Mobile will want to talk with me, the customer. " I'm in a T-Mobile store. I respond, "I guess there was a misunderstanding because I thought I could cancel and take care of everything here. " Another worker, not helping me interjects, "We don't have to help if there's going to be an issue. " We go back and forth, again, this rep isn't helping me, they're with another customer. So I call T-Mobile while I'm in store and cancel and was told the store "could cancel but won't because it affects their numbers. " AVOID T-Mobile in Big Spring. The manager in Sept was AMAZING. I felt they were trying to intimidate me today, almost threatening.

Went to pick up free cooler and waited 45 minutes to get it. Only two staff there. 2 customers ahead of me getting new phones and transferring data to new phones. Finally one staff went to the back and brought me my cooler.

So. WHY NO PUBLIC RESTROOM. I am your customer with 4 lines. This is disgraceful. Verizon has public restrooms. Wow

I travel for work and tomorrow is my daughters birthday. She was undecided on what she would like for her birthday so I threw out the idea of a new phone. I am here in Bog Spring for work and I walked up told Ms. Mary and said I would like an iphone 14 pro max in black on an EIP (NO JUMP!) with P360, with a privacy screen protector, a case, and a pop socket. Not to mention I said I want to upgrade my daughters line but me get the new phone and then transfer everything from the Samsung over into to 12 pro max iphone. (and she would need to transfer my stuff from the old iphone into the new iphone) The entire staff was laughing saying man I wish every customer came in and knew exactly what they wanted! Dropped all the devices off with log in information and passwords and said that I would be back later. And just like that it was done! All items from the old iphone transferred into the new iphone, and she went a step above and even transferred my daughters from Samsung to apple. No questions asked no complaints no hassle at all! I let Ms. Mary know that I wanted to finance the new phone but pay for all of my additions (screen protector case etc) up front and no need to finance. She collected my money and asked if I would need another charging cord and plug for the wall. I said no then when I went back I told her I should have gotten it to begin with just because the daughter was getting the old phone. No hassel at all Ms. Mary got me all rung up and checked out. Ms. Mary gave me a goodie bag of candies and treats for my daughter and told her happy birthday! T-Mobile this lady is a kepper! I will definitely drive from San Angelo (where I live) over here just to upgrade my devices anytime! Everyone is always saying the bad experiences on reviews and Ms. Mary deserves MANY good reviews! I wish I could give 10 stars!

Ernesto is awesome. Always helps me when I have an issue with my phone and everyone that works here is amazing!

Got me fixed up with 5g internet modem.since optimum can't seem to get my service fixed.suprised everyone hasn't caught on to this yet. Internet is WAY cheaper and actually reliable. Thanks