Taco Bell, Forney TX

Sat in the drive through for almost an hour and we finally get to the window and they see us there and completely ignore us for another 15 min. And we placed a mobile order.

Was really craving Taco Bell. Walked in, stood looking at menu for 5 minutes. 3 separate employees made eye contact with me and all 3 did not acknowledge or say anything. I was only one in the place at 1: 30, should have been my clue. Walked out and found something else.

Food seemed like there was less ingredients in my meal. It was more tortilla than anything else. Very slow service, but it was very busy.

So I tried to get breakfast in the drive-thru at 8am in the morning and no one ever took my order or even acknowledged I was there. If you're going to advertise that you serve breakfast then actually serve breakfast!

If I could leave a 0 I would. Got in line at 2: 15 AM and maybe 6-7 cars in front of us so we waited 40 minutes and get up to the intercom before they closed at 3: 00 AM and no one would answer to take our order. We thought maybe it was broken and that’s why it was taking so long to get everyone’s order, so we waited another 15 minutes with only 2 cars in front of us and when we get up to the window the girl tells us rudely they’re closed. We told her we were at the intercom before 3: 00 AM when they actually close and she said they were so overwhelmed they closed early. There were 10 cars behind me at this time, they could’ve had the audacity to tell us on the intercom they were close instead of making us wait in the line longer, we we could’ve easily drove around the person in front of us. The girl was rude, this was ridiculous and I can’t believe we waited so long to be there on time and not be able to get food. Worst service ever!

Tried getting some food last night around 2 am. I pulled into the drive through and sat for a solid 10 minutes. No one answered me on the intercom so I got tired of waiting so I pulled forward to go somewhere else and the employees were just standing there and knowingly ignoring me. And this isn't even the first time it's happened. I understand that it's late but they were open until 3 so deciding to turn away and ignore customers an hour before close is unacceptable. Maybe a new night crew is needed

While the service is great the food at least now that I am older is so subpar cheese taste like plastic refried beans have a odd taste

Anytime I door dash from here they always forget atleast 2 of my items. After going there in person to order you can tell the employees just don’t care about their jobs at all. Management needs to clean house and hire new employees

OMG…. Taco Bell… need I say more… or do I…. Maybe not…. Normal… except for those cinnamon twists…. Just not the same… maybe just me…

I always like this place, they always get my order right which I love! Sometimes they forget napkins but that's ok.

Oh man. We ordered from here the other night & they forgot to put part of our food in the bag. Had to go back. Asked for no lettuce & tomato on bowl (all of this was printed on the recipe) & had to take it back. Then had to go back & get beans for bowl that they forgot to put on. Only 2 small pieces of chicken in bowl. Better check your order from here people!

Ordered Mexican pizza combo last night that comes with taco SUPREMES [sour cream added]. Apparently the associates on shift were too lazy to actually process order correctly. I brought back the tacos and thankfully the crew on duty today took care of me and even gave me a free drink while I waited. At least the Mexican pizza was good! So glad it's back! Thank you lunch crew for taking care of me!

A pretty standard taco bell experience here restaurant wise - nothing new or exciting (quite clean inside though!). However, the service here is always fast and friendly. I've never gotten a wrong order here and that's pretty impressive. Definitely worth the stop if you're passing by and want great service!

This place is soooo bad. I’ve done 3 door dash orders here and waiting 15 minutes or more for each one.

Who doesn't LOVE Taco Bell? Good food at great prices. Always a win.even when they get your order wrong.

This is one of the few Taco Bell locations where they get my order right every time I put it in I could not recommend this place high enough yeah they have a young staff but these kids are really paying attention to making sure your order is done properly I cannot express how much I appreciate how much effort they put into what it's supposed to be such a simple product. Anytime you order at a place like McDonald's or Jack in the box you expect subpar service especially from Taco Bell they have their own reputation but even since I was a kid I cannot deny the fact that I love their food. It's really refreshing to get the chance to go and eat at a location where they actually cook edible product. Two thumbs up to the team working here. Keep doing a great job.

I hate that in customer service you usually only get extremely in-depth feedback when you've done a terrible job and when you do a good job your customer might tell one person but if you do a bad job they'll go tell a hundred people, well I hope 100 people hear about the good job you guys are doing over there.

Absolutely terrible. I ordered one chicken taco, and a bean burrito. They charged me an extra 80 cents for the taco. Got home no lettuce or onion or tomato. Didn’t get the sauce I asked for. I called the manager she didn’t care at all. Do better