Taco Bell, Waco TX

They had the one sweet older lady working by herself on one side while 4 or 5 youngsters worked on the other side so the dinning side was a little slow that's why I gave a 1 star for service

I didn't even want to get anything to drink here right when I walked in my mother in law and I almost fell because the floor was wet but no wet floor sign was put out. Door was unlocked for the lobby and when we came out of the bathroom the door to the lobby was locked they basically kicked us out by locking us in the lobby.

I love Taco, but here it’s bad place.
No tasty and no fresh. Tortilla so hard and dry. Nachos was dry, it looks like they fried it a second time.

The staff is unfriendly, not customer-oriented.
Orders take a long time because they go to smoke. I do not recommend.

I was door dashing when the line gets long and lobby is closed and you have to so if you park in the parking lot it's hard to get out

I went to this restaurant tonight and ordered my food half of my order wasn't even in my bag when I got home and the food that was in there was thrown around and when I called to let them know about it they were rude and even the manager stated she made sure my order was in my bag when it was not and just plain ghetto and unprofessional. It's just sad

Only order food or go to this Taco Bell if you like wasting your money to get your whole order wrong. This place sucks. I keep giving them the benefit of the doubt, I’ve been let down every time.

Ordered online and went to pickup through the drive through. No one responded on the speaker. Went to the window and saw one of the workers in there. Didn't come up or anything. Just cancelled my order and left. Third time coming and it's still bad. Just want me a crunchwrap man.

Drive thru service was exceptional. Food? What can anyone say from any fast food restaurant. If it fits your tastes you love it. If not - you're probably there for the kids.

Just a warning: do NOT visit the Nth Valle Mills Taco Bell tonight. The staff is extremely rude, disrespectful, and just plain ignorant. No sour cream means none. No meat means meatless. Yelling, pointing, & laughing just shows their immaturity. Since physical violence is not the answer…ill have to just blast them on social media. If anyone happens to know the manager at that location…that’d be greatful.

Literally the worst Taco Bell I’ve been to and I’ve been to a lot. I’ve been coming here for two years intermittently because it’s the closest to my house. The other location on Valley mills Dr and Waco Dr is way more consistent. This location consistently misses food items in your order. Their actual walk-in lobby is (or at least has been closed for some time) making this place a drive through only store. This means when THEY forget an item on your order, YOU have to go back through the drive through. They will give you your item and nothing else. They may apologize, they may not. On the occasion I’ve asked for a manager, the “manager” on staff has told me to do the survey at the bottom of the receipt if a remake only was not to my satisfaction. Again, I understand that this is fast food but it literally seems like no one cares. Make sure to check everything here.

So mad, i just ordered 3 tacos not the combo, I asked the lady at the window, so it cost the same price if is not a combo? She said yessss how dare you!

Lobby was very filthy even had a gauze with blood on it laying on a table disgusting, the cook/taco marker was very rude, foul mouth, and made the statement "if you dont like how thing are then come back here and help, cook and clean"
overall score if I can give negative stars negative 10 stars
I do have a video of the filthy lobby needless to say I will not be going back to that location at conner of Valley mills and Bosque

Ok. Would've be good if they'd taken the time to spread out ingredients instead of just dumping. Sour cream in at front, tomato too falling out everywhere. Wouldve only taken a couple of minutes to make our meal enjoyable.

The AUDACITY
I ordered 2 breakfast crunch wraps at the drive through, got home and found that I was given 2 breakfast burritos (almost no sauce, mostly just egg) with hashbrowns on the side in like the pouch they serve the cinnamon twists in. Fire everyone there; how even?

The employees are rude. They are standing around not working. They aren't even capable of taking online orders without messing up the order! Horrible customer service and lazy employees. How hard is it to read a screen? Don't go here unless you want to deal with incompetent people

This Taco Bell has been here for years. However lately, the employees have been amazing. Whatever they are doing is working great!

Newly remodeled. Social distancing enforced. Fast, friendly service. Lobby's been closed alot recently but drive through still open.

Food was good but apparently they set the bag down on a wet countertop or something because everything inside was wet and the bag was ripping.

I decided to eat in for a change. The restaurant was very clean, organized and cool. The new post covid order system was a flat panel display similar to another McFood setup. Ordering was easy and fast. Moments later a young man presented my tray. No technology snafus! I ate inside, the only person, while a constant stream of drive-thru customers cycled by my window seat. The food was hot and good. I had "my usual" - the chicken quesadilla and crunchy taco. Happy with the experience.