Tarpley Music, Burleson TX

I took my sax in for a repair of one note that wasn’t coming out well, mind you my other notes were working just fine, and the guy helping me told me i should get it back in about a week, i waited 2 weeks, i was fine with waiting but what really made me mad was when i got it back late and my notes were coming out both sharp and flat, they broke my instrument, and when i took it back a 2nd time they told me that it would take more money to repair what they had broken.really nice people though.

Awesome employees! Very nice and greet you at the door, and they don’t follow you and hover around you when you’re trying out instruments. I was looking for an effect pedal and an amazing employee (the name on the receipt was BHendricks) helped me. I initially chose one and he let me try it out before the purchase, it wasn’t for me so he gave me another pedal that was more my style. Overall great store, cozy and welcome atmosphere. Will come back again.

Great knowledgeable friendly staff. These guys got us everything we needed and were a pleasure to work with. We were given 2 optioned/suggestions from the school of who to buy my kids instruments with and this group was the best in my mind. I will return.

Tarpley’s is by far the easiest place to deal with for your instrument needs. I did everything over the phone and through text. I was able to order, pay and communicate through text and have everything delivered to the school the same day! I highly recommend them. Friendly too!

In this day and age it sure is nice to have such a well stocked and staffed local music store in Burleson!

Great, knowledgeable sale people. Willing to take the time to answer all questions, show different options.

The gentleman that helped us was sooo nice and knowledgeable and helpful! He answered mine and my friends questions and he helped us find everything we needed. He was very professional!
The store is really big and nice and well equipped with everything one needs for their musical needs. I was pleasantly surprised after visiting for the first time.

Bryce was absolutely incredible! I bought a new guitar from another retailer and had an issue with the pickup. Bryce was able to repair it in under half an hour. Tarpley music is the only place I will go in the future for anything music related!

I just finished paying off an instrument. Over the past 3 years the associates at Tarpley have shown great customer service by quickly answering any questions I had and being warm and friendly whenever they interacted with us. I love that they text so I can send a message instead of having to find time to call or stop by!

Everyone at Tarpley Music is so helpful and friendly and their prices are as good as the best and better than the rest!

Very easy going. Walked in looking to the GS Mini and was immediately taken to the item. The sales persons was super helpful and not pushy. All 3 employees that I encountered were personable and helpful.

The store is beautiful with helpful and employees.
The selection of instruments is great.

Unhappy with the repair done on my guitar, took over a month to replace a stripped out intonation screw and received no updates. After calling a handful of times the guitar was ready to be picked up. The new intonation screw does not even tighten down in the threads making the guitar unable to be set up properly. Gonna have to take this to a different shop to be repaired.

Called to see if they could fix the string on my dad's guitar as he passed early this morning. And they were able to do it quickly, and the staff was amazing. Thanks for what you did for me today. I really appreciate it.

Neat little store, kinda pricy, but good product. Tyler was very helpful. One of their guitar techs decided to get an attitude with me and lecture me like I’m a child just because I plugged into an amp with the amplifier on.

UPDATE:
The manager came next door in Hobby Lobby and found us to apologize. He was very kind and frustrated that that had been our experience in his store. He did not ask me to post the update, in fact told me it was unnecessary, but that was above and beyond the call of duty for customer service. He is a very nice man and I would give his store another try.

Rude and very unhelpful. I walked in asking for stocking stuffer ideas for my percussionist nephew who plays drums, marimba, quints, etc, and he gestures and says, "well, I have what I have. " and gestures at a wall full of pieces and parts. Did not want to help us and seemed put out that I disturbed him during his cell phone time. When I asked if that had any ornaments or things he said "go next door. " Wow! I will not spend another dime in there.

Love these guys! They help me get myself a new guitar…Big thanks to the whole crew! Specially Tyler!

Always a great experience with Tyler Crew. He’s always willing to help & with a smile which is very refreshing. Bringing all my guitars to him for set up. I’ll recommend friends & family to Tarpleys Music.