Team Gillman Collision Center, Houston TX

Very disappointed that I chose them to fix my car. Spoke to Sean who told me my car will take about 5 days to fix, which end up taking 3 weeks. Which was a big inconvenience for me and my wife. It took additional day or two because they told me my car got scratch while it was at the shop…and when I went to pick up the car I found scratches on my tinted window which then I had to bring my car back for them to fix so overall it took 3.5 weeks to have my car back. Sean and mike were nice but their shop is not professional and I don’t feel safe leaving my car there. Will definitely not return or recommend to anyone. Been very patience with them thru the process and I felt they warrant the low review which I don’t ever give.

I used this place last year for hail damage. They kept pushing the deadline for my repairz and not telling me why, reassured me they had the replacement hood they needed, however, when I talked to the manager that same day he explained that they did not have it. They had my car for 4 weeks and when I got my car back the interior was messy, the lining around my sunroof was messed up, and my rear view mirror (which should be powered) was never put back in properly. Will never be using them in the future.

Horrible service. No communication at all. Whenever I call they don’t know what’s going on and tell me they’ll call back but never do. They’ve had my car for a month and yet I I have no idea what’s being done or what still needs to be done. I don’t know when I’ll be getting my car back so I call back every other and they have the worst attitude like they’re doing me a favor by fixing my car.

Fantastic service provided. Highly recommend this place for any accident/ body to be work done.

Ask for Abby; is absolutely professional, very patient and customer friendly with follow ups and provide tips on best times to come in etc.

Car was not ready to go when I got there even after they told me it was all ready. Had a run in the paint that needed to be fixed, a dull spot after they buffed it out, and the inside smelled like chemicals. They took two days to go over it and I still found problems when I went to pick it up. They did fix the problems but this should have been caught before I was told it was ready.

I had a great experience with Gilman collision center, they were professional and prompt. Abigail was great and answered all my questions and concerns. The work they did on my vehicle was amazing. I would highly recommend this place and would return to get any other additional repairs with them in the future.

Took my car here because it was Subaru certified, however their work is anything but. Had to come back three times for them to finally get my car right. First they did not blend the paint correctly and somehow thought it was ok to return the car to me like that in addition to the horrible bumper fitment and didn't even clean the car properly at return. Then they forgot (actually the Service Writer Eduardo's word, "I forgot") about the wheel bearing I mentioned to them as being an issue from the start (which by the way, how are you a collision center and are supposed to check the vehicle fully for needed repairs but miss this huge safety issue?). Very unprofessional and kept me out of my car for months! Worst experience ever!

I got into a car accident and took my car here for repairs. They were professional and kept me in the loop. The also worked closely with the other party's insurance company to ensure that all of the parts/services were covered. While they were working on the car, they kept me updated with the estimated completion times, etc. Big thanks to Abby & Michael, who helped me.

Had a fantastic experience while getting my car serviced here. Great work and the absolute best customer service. Would honestly wreck my car again just to go back and see Abby! 10/10 gold stars. (Would highly recommend to family and friends based on Abby’s hospitality alone.)

Got into a fender bender so I brought my car here for repair, definitely worth the extra 30 min drive. My car now looks brand new.

Mike was really helpful and explained my repair process also kept me updated
I would highly recommend this place for collision repairs

I’ve always had Acura and I didn’t want to go any were else because no one can do a better job than a dealership. Amazing work on my 2019 Acura TLX, it got sandwiched and it was just a horrible accident. Thank you Mike, Abby and Eduardo for having so much patience with me and using all actual Acura parts. I didn’t even recognize my car when it was time for pick up. I will definitely will be recommending you guys for the great customer service and amazing body work done to my car. I wish I can post pictures to show the amazing body and paint job done to my car

I really liked this place. They fixed my wife’s SUV and did a great job. Very nice people. Mike was super helpful.

2 weeks to replace a bumper? !? !? Why not order the part and THEN call me once it's arrived? A day or 2 tops for the actual work.

Dropped off car on 12 Nov and had estimates had to add stuff had com pleated on the 13 Nov and 7 days to receive parts from lkq keystone very unbelieveable failed to considering keystone is literally right down 45 off richy road now I'm out of a rental because it took them 8 days to get parts found out it took them 4 days to order the parts should have order them on the 15th but don't order them tell 1037am on the 19th

My car has been in this place for over a month. After being told day after day for the last 2 weeks that it will be ready either the following day or the day after. Their consistency of providing me with this false information has led me to miss numerous days from work and great inconvenience. The service has probably been the worst I have experienced anywhere. As an owner of 3 Subaru’s my experience with Team Gilman has normally been exceptional. But the collision Center is the exception.

This dealership is pretty bad
There salesman JEREMY PRATT the worst.
Was told by a salesman a price for a vehicle
After sitting there for 2 hrs the same salesman came into the room and said cannot meet that price and left, never offered any alternative price never showed any paperwork.
The most disrespectful, rude salesman ever
Asked for a manager and he did not bring one.
Terrible experience will never go back there.