Team Gillman Honda North, Houston TX

Went to go get my plates on in service. A man comes up to me and flirts with me. Very disrespectful.

Thank you to team Gilman pre-department for helping my mom get into a very nice CPO Grandma Van lol. Working in the auto industry as well for 11 years they made it easy, the F&I guy was great! Very easy to deal with. #Houstonsfordguy

Terrible. Denise is a great sales person! Bought a car from her a year ago. Great finance team at that time. And I thought this would be my dealership throughout my lifetime. But this new group of finance guys will try to get over on you in every way they can. I dealt with three different men. Luckily for me the deal didn’t go through because I wouldn’t have my down payment by “the close of their month”! Before letting me know they sold car! But turns out the 2,500-4,000 charge they charge on top of the full MSRP due to the chip shortage is optional! I found the exact same vehicle with the platinum warranty package 6k cheaper and with an entire year shorter term! Also half the interest rate! Shop around people! San Antonio has very honest and reputable Honda dealerships! They’ll even deliver to Houston! These frantic finance guys at Team Gillman should exercise their talents at a used car lot, and not somewhere as reputable as Honda!

I went to Gilman Honda after employees at Keating Honda were dismissive and rude. I am so glad I did. Michael did everything in his power to get me the vehicle I wanted, answering my questions and concerns.
Exavior was very patient and explained everything to me when I signed all the papers.
I can recommend Gilman Honda 100%.

Went on August 27th To look at a new Honda Civic Lori helped me get into the car I wanted she was really nice and helpful throughout the whole process definitely go see Lori if you are looking for a new car she is the best Xavier in the financing department also very professional helped me get get the best deal possible. Thank you to the both of y’all for the wonderful service y’all gave me and y’all’s honesty

First, I’ll start by listing all the team members that helped me get in my new Honda!
Denise Shattenkirk, YaYa, and Mario Calles! A huge Thank You to you three for your patience, kindness, and simple human-to-human interaction. I walked in thinking one thing about my “buying status” and quickly learned my car purchase would be a process, but Denise and team did not miss a beat or make me feel like I “couldn’t. ” I’m on a wellness road journey, and I needed to get into a Honda HR-V, (with sunroof btw) and they all made it happen for me! Appreciation and gratitude to you all. Thank you and take care)
Woop -Woop let the journey begin!

Horrible service, they have no professionalism and DO NOT care about their customers, they only care about money! Will not try at any means to get you help or the car you desire. It is strictly a money hungry dealership! And they will lie to you to make any situation seem beneficial to them!

This place is an absolute joke. 33 days and counting and my trade-in is yet to be paid off, and no one will answer my calls at this point. I’ve sent emails, messages on their site requesting someone to contact me, and at least 60 calls in the last 2 weeks. Steer clear of this dealership for sure.

I had a good with gillman honda and this guy Jesus Garza and Augustine helped me out go thru all the steps I needed to know great job good service

Horrible place. They literally cheated me. Gave a price over the phone and when I reached there there was a markup of almost 5000 dollars for a Honda Civic. They said it's market adjustment.

The name of the sales person is Lori. As soon as I reached there, she told me there is a market adjustment to the price she told over the phone. I drove for more than an hour to reach the dealership. And above all, they checked my credit as well in the very beginning itself which eventually reduced my credit score.

Ben was a remarkable sales person. Not only was he attentive to my needs, he was very knowledgeable about the product he sold. I went in for an Acoord LX and left for Accord EX-L. He was not pushy, respectful of my needs, explained exactly what I was paying for, and went above and beyond to meet my expectations. That is how you sell a vehicle! When I went to the Finance department Mr. Donnette was also very knowledgeable, personable, and professional, I came back with an even better deal than I expected. I wasted time at another Honda dealership when I should've came here first. They've definitely exceeded my expectations.

DoNot come to this place. The worst experience ever. Very unprofessional staff. Find another place where to go. These people don’t know what customer service means. Left me without a vehicle because since day 1 they said lies left and right, paid off my trade in vehicle before they got approval of our loan and when the deal fell through, after signing 2 different contracts because Xavier messed up the first by giving us a contract for a different car, the next day we came back to sign the right one they took all the packages off from the original deal with higher interest and at that point I requested just to get my car back but then they convinced us to take the deal by throwing one of the packages in the new contract. Got harassed every day after that, they let us took the car and said all was done and approved and then it wasn’t? ! And then we were forced to bring the car back and could not get my car back, the one I traded in. They did not care they left my family without a vehicle which we really need. They do not care about people and are a bunch of incompetents and liars. Before it was team Gilman that place was a lot better. We got 3 other cars from the old team and NEVER had issues. Somebody even pretended to be the manager when my husband asked to speak with him, like they thought we’re idiots? No respect for their customers

To expect integrity and straight forward communication from a car salesperson is probably asking too much, however, when buying off of Costco Auto Program should be easy.not so much. Misinformation on inventory, told it was one model when in reality it was another. Told we'd get pricing only being there. I despise this industry, and those involved in it whom are mostly devoid of honesty and transparency, team Gillman Honda North have more than their fare share. STAY AWAY!

Keith is my Service Advisor at Team Gillman Honda North. I am a loyal customer of this dealership, because of Keith who is always personable, polite, and professional. In addition, Keith always explains everything in detail to me, answers all of my questions, and treats me with dignity and respect, which I really appreciate. Thanks again.

Since this dealership went from Honda of Spring to Gillman's, I have had nothing but horrible experiences. The CRV has an active recall on the fuel pump. Days in advance I scheduled an oil change appointment and in the notes mentioned I was coming in for the recall too. Recall number was provided. Driving up to the Service Center there were 4 cars parked waiting. Not one advisor came out. Finally Mr. Jose is seen walking back to his office and my husband goes to get him. He informs me that a) they don't have the recall part and it needs to be ordered, b) it will take 2 days to fix c) they won't provide a rental or Uber/shuttle me home as the distance limit is 10 miles and I live 16 miles away. I had no way of going home, so I guess I was supposed to set up a tent and sleep there. My appt was scheduled for noon, but for whatever reason, the service advisor rescheduled it to 12: 40 (even though I was 10 minutes early) with no explanation which I received an email/text notification.

I told the service advisor I would go to another dealership and he canceled the appt. We drove immediately over to Honda of Tomball. No appointment was made, nor do they even take appointments. We were greeted immediately by 2 service workers who were working with other customers and said someone would be right out. Maybe 2 minutes later our service person came out to get our info. They had the part in stock and told me it would take approx 3 hours to fix, but they would shuttle me home (15 miles away). We stayed because it is conveniently located near a shopping center and decided to run errands. I get a call right in the middle of lunch that the car is fixed. Less than 2 hours to get the recall/oil change/and even wash the car with no appointment.

Last time I was at Gillman's, just the oil change took 2 hours and the car didn't get washed because I had another appt scheduled. The service advisor didn't even have time to print out my service report and instead photocopied the paper copy the mechanics used. I am angry with Gillman, but am actually glad that I had a second issue with them to force me to move over to Tomball and give them a try. Tomball has won my business for all future repairs. Whether Tomball is closer to you or even a few miles further, I highly recommend giving your business to them who have a concept of what customer service is supposed to look like.

I will not buy any vehicle from a Gillman's dealership in the future, be it Honda, Subaru, etc.at any of their locations. Anyone can sell you a car. The true gage to their customer service is when dealing with their Service Department and it is awful.

I love the service i got from Agustin. If you are looking for a new car. Come check out this Hunda dealership and ask for Agustin Vail. He will help all the way.

Rj is the best salesperson after the unfortunate event of me getting into a car accident 2 days after him getting my first initial deal done, he worked his magic to get me into another vehicle. Also with a lesser down payment and car note. I greatly appreciate him. Easy to work with him.

At least the man was honest. I called about a used car and asked if there was hidden fees. Ill give 3 stars for honesty right there. He quickly told me they charge $1000 more for what they consider tinting windows and tire maintenance. I decided not to even visit. If you are going to tack on prices then it needs to be on the price of the car while you online shop. I don't want to waste time in shops specially while Covid is going on. We want fair straight forward pricing. Its 2021 guys. Great job being upfront and honest with sales.