Texas Health Family Care, Sunnyvale TX

LOVEEE Dr. Maxwell and her staff, they’re always very welcoming. The office and exam rooms are always clean. I’m always in and out my appointment in a timely matter. She’s always thorough and provides wonderful medical advice/recommendations. I highly recommended her to anyone looking for a primary care provider!

If I could rate 0 stars I would.
I scheduled a virtual appointment with Lindsay Goethals for joint pain as a new patient. I joined the call 15 minutes early, after waiting 15 minutes AFTER the appointment time started for her to show up, I called the front desk. After a very long wait, I spoke with someone at the front telling them I was waiting on the provider to join the call as it has already been 30 minutes past the appointment start time.
At this point, I have been in the virtual lobby for 45 minutes waiting on Lindsay Goethals and the last 15 minutes spent trying to get ahold of someone at the front desk.
When someone finally answered I explained how I had been waiting 30 minutes past the appointment start time and she said, "Is this for Lindsay? "
I said yes (I had not given any personal information) to which she replied,
"Oh yeah she's usually pretty late. "
Incredibly unprofessional! I am then charged and reassured she will be on the call in a couple minutes. Another 15 minutes later and I am calling to be refunded as she STILL NEVER SHOWED UP!
Other reviews state she is a great NP but punctuality is apart of professionalism. So much time wasted for literally nothing! I expect my time to be respected just as I am sure Lindsay Goethals does.

Do not go here unless you have an entire morning to burn.