Texas Oncology-Bedford

Total crooks! My dad prepaid for 2nd round of chemo only to be told the same day he paid that chemo would do more harm than good. The nurse said she would tell finance to cancel the payment my dad just made before we left the office. That was in mid June 2023. He died early July 2023 after zero 2nd round chemo treatments.
Here it is almost October and they still will not return the more than $1700 he paid. Make sure youur loved ones do not prepay for treatment or you too might get scammed.

Dr. Illam, Sally, Sarah, Ashley, Misty, and everyone else, Thank You for taking care of me so wonderfully. If I could give 10 stars I would. This place helped me so much with recovery. Bless you all. Thank you for all you do! You're all amazing humans!

I would give this 5 stars - the dr.is excellent his staff is great but please do something about the artwork in the main lobby and some of the offices.it's supposed to be a tranquil peaceful setting to aid in the healing process.frankly it looks like a mentally deranged person designed it and one of the paintings in the drs office was disturbing with all the red / orange.not soothing at all! Updated review: artwork changed out.thank you!

I tried and tried to get scheduled to be seen, but they refused to schedule me saying they didn't have insurance approval. I told them the confirmation number given to me by the referring doctor, I checked on my app and the approval shows 99 visits for the next year approved and I even had my insurance fax the approval over to them but they still refused to schedule my visit saying they can't get the approval to work in their system. God forbid they actually get on the phone to call the insurance to figure out why it's not working.

Unfortunately I have to leave a negative review due to a negative experience. First, our family has a long history with Texas Oncology. When I found out I had cancer, I was set on using them. I even went as far as changing insurance to ensure they were covered by my plan.
Now keep in mind their website states one will typically get an appointment within f three business days. I understand this is always not feasible, but this is what they are touting to potential patients so you’d think it would be within if not close to that range.
So I called the New Patients booking. It went to voicemail. I left one, waited a day no one responded. Called back - went to voicemail (which states not to leave multiple voice mails).
I called throughout the day, kept going to voicemail.
The next morning I called, it went to voicemail again…so I decided to go in person. When I went they informed me I needed a referral and my medical records. No problem. I navigated this and provided what they needed.
Called back the next day, went to voicemail again. Eventually I went through my PCP to see if she could have any luck.
She was able to secure an appointment with them…but it was for SIX WEEKS later. Understand I was diagnosed in a hospital and told I need immediate treatment (as in I might not make it six weeks). The hospital Oncologist (who diagnosed, performed biopsy, analyzed mutation type, etc was adamant about this.
So… I called Texas Oncology to see if we can expedite it. When I finally got to speak to someone I was told they didn’t even have me in their system.
I called my PCP she gave me details on who she spoke with to schedule date.
Ended up having to go in person again (really the only way to talk to anyone), spoke with the new patient booking. I explained mt situation and the urgency of the matter. She did not seem interested and went as far as saying the doctor who read my medical records did not view it as urgent (even though it states I need immediate treatment) and basically there is nothing I can do but wait.
Obviously that was not going to happen so I ended up going to another cancer center who will be seeing me in four business days.
So I cannot talk about their treatments or medical staff, but from an operations standpoint it was a nightmare simply trying to get an appointment (I was open to any physician at any location.). Many of the other reviews touch on the difficulties of being able to talk to anyone there to make or inquire about appointments. I really wanted to use them but I guess in the end I will be in better hands as the center I selected (which is as large) were on point. They made everything see less, realized the urgency, and accommodated me (all within a couple of hours). They seem to actually care, where I did not get that vibe from TX Oncology. If you are needing treatment pretty quickly and find yourself going down rabbit holes with them, I would recommend trying another cancer center because their operations seem to fall way behind the standard norm. Best of luck to anyone reading this. Again, I hate to write a negative review but at the same time hope this prevents someone going through what I did.

Do not WASTE your time even going to this place! You cannot talk to a supervisor to get scheduling correct! They are HIGHWAY TRIFLING at this facility! If you have cancer, you will kill yourself trying to get past Maria to speak to a supervisor. A ZERO would be more appropriate than a one!

Dr. Latricia Kyle

Only go here if you in fact are NOT anemic because the practice in Bedford will not help. You can do everything they ask of you, have a hemoglobin that is less then 5 AND they will still not schedule an infusion. Unacceptable and irresponsible level of care.

Just the process of trying to book an appointment is ridiculous. You're told the only way is leave a voicemail. I left a voicemail 2 weeks ago and 1 week ago and have not received a call back. I called the main line and non-confrontationaly explained the situation, to which the woman gruffly remarked, "well that department has gone from 10 people to 2 so you'll just have to be patient! "
I'm trying to be a patient. They're making it as difficult as possible. Not feeling good about this place.