Texas Orthopedic Hospital, Houston TX

Texas Orthopedic Hospital is top notch for total hip replacement surgery the whole staff is amazing and anesthesiologist and the doctor were absolutely wonderful

The doctor and staff at this hospital are top notch. I give 1 star because of the billing department’s lack of professionalism in that I’ve NEVER received a bill not once but TWICE! Not given a chance to pay at all before being turned over to a collection agency! First was with an MRI that I payed half of up front and was expecting to be billed but that never came! Instead I get a bill from a collection agency and am offered a cut in price to pay in full a year later! Then the next month I get another bill from the collection agency for the hospital and same thing wanting me to pay in full on a discounted price in which I’m thankful for that but would like a bill to begin with. I think that’s a whole lot of people not doing their jobs and not wanting hard working people to be able to pay out a bill. It’s disrespectful and unethical to treat people this way! Especially not ever sending a bill out in a timely manner before turning over to a collector to hassle a person!

The billing staff for this hospital do not communicate with you. I have private insurance and Medicare Part A. I went in for a knee replacement and was in the hospital overnight (approx 36 hours). Instead they billed for an OUTpatient procedure which Medicare Part A will not cover. Not knowing this, I made repeated requests for them to bill Medicare and it was only on the fourth call that someone actually responded and explained this.
I also got a letter denying "my application for finanacial assistance", because I "did not submit any supporting documentation. " I never asked for or received an application for financial aid. But the person I spoke to today is going to mail me one that will take 15 to 30 days to arrive! SMH

I cannot say enough wonderful things about the care we received from Dr. Wimberly, his NP, Nizar, all the nursing/medical staff, and other staff that were involved in the process of caring for my husband and his surgery. They created such an atmosphere that our anxieties were eased, we stayed laughing, and felt very considered and cared for the entire stay.

Probably the best hospital I’ve stayed at. My father got hip replacement surgery and everything went smoothly. We had the best patient care. I appreciate yesenia our nurse during the first shift. She took such great care of us. She even checked on us the next day when she had a different shift. Esmeralda and Jerry were also great at helping during the night shift. Big thanks to doctor Mathews for performing the surgery!

From L. Hawthorne Family: Thank
you so much Dr. Luo for your professionalism, kindness, and your help. My grandmother had a traumatic elbow fracture on March 1st. It took us a while to find you due to other doctors not having the decency to explain the extent of her injury to her/us. God has truly blessed you with the knowledge to heal my grandmother, as well as many others. We can’t thank you enough for all you’ve done. May God continue to bless you and your staff!

The Texas Orthopedic staff/employees all over the hospital are such kind people. I will recommend Dr. Luo and/or this hospital to anyone in need of an orthopedic surgeon.

Excellent Doctors and hospital. I had a knee replacement on Wednesday.the nurses are outstanding very caring and do everything they can to help you through your surgery

First of all, let me say that I had no issue at all with the hospital staff, nurses or doctors. They were all professional and helpful during my procedure. My sole complaint is with the billing department. I had an MRI done in March of 2021. I did not receive a bill for the MRI until November of 2022, which I disputed because it had been 18 months since I received treatment, and now the hospital is threatening to turn my bill over to a collection agency. I have spoken to customer service several times about this to try and resolve the issue and each time they have been less than helpful. I will avoid this hospital at all costs in the future.

Surgery check in all the way to discharge, the nurses and staff were very sweet and caring. They make sure to keep you comfortable the whole time even when you come out of surgery. They also make sure you get plenty of crackers and water or juice when you wake up. I will go back any time there if I need surgery on my foot or something else tendon. The whole time I was in great hands with the surgeon and nurses that took care of me.

The care that I received was top notch. Everyone was very attentive and the listened to my questions and concerns. Dr Edwards and his team did a great job on my shoulder and I could not be happier with the results.

We have been here several times for issues with my kids and always had a great experience. Today my son had surgery and I was very impressed with how well managed everything was. From check in to check out things went smoothly and quickly. The staff are all very helpful and friendly. All of the doctors we’ve seen here have always been very good and Dr Ronak Patel for my sons surgery explained things very well and has a great bed side manner.

Texas Orthopedic Hospital, especially, Dr. Brinker and his staff were the last doctor we called to take my husband’s unique case seven months ago. Yes, you might have to wait in the waiting room a bit longer, but that is because they take their time assessing everything to help each individual patient! We have become “frequent flyers” due to husband’s condition and everyone that we have had any contact with is wonderful! From the staff who check you in before surgery, the pre-op nurses, the surgery staff, the patient liaison, the staff who take/deliver food to the room or serve in the cafeteria, ALL the nurses and nurses aides, the Starbucks Bistro, the bracing staff, and to ALL the doctors are AMAZING and are like family! They are all very professional, while also getting on personal level. Everyone seems to go above and beyond to ensure my husband and I’s comfort levels were met every time we have had to stay in the hospital. They all make sure you understand everything that is going on while there and before you go home. Drs. Brinker, Shah and Gharbaoui are miracle workers, and they have to have the best people in their field around them in order to help people like my husband get back on track to his active life! Thank you for what you all do, Texas Orthopedic Hospital!

Here at the Texas Orthopedic Hospital, everyone that I have had any contact with is amazing. From the lady who delivers my food to the Dr's. They are all very professional, while also getting on personal level. Everyone seems to go above and beyond to ensure my comfort level is comfortable. All the people who work here should have a cape and a mask, because I guarantee each one is a hero to someone up here in the hospital. They all make sure you understand everything that is going on. Dr Brinker is a miracle worker, so it seems fitting to have the best people in their field around him in order to help people like myself get back to where I need to be physically. Thanks Again, Texas Orthopedic Hospital

My husband had hip replacement surgery on Tuesday, October 4th. His Physician was Dr Burke. This was an experience like no other I have ever had with my previous 5 surgeries at other hospitals. The staff was very professional, the nurses were exceptional, especially Sarah, Myra. Jennifer and of course Adam Stephen.
The food was 5 star delicious! Kitchen staff was outstanding!
Most of all was the care to our needs from everyone. That was so special.
Dr Burke is an outstanding physician. My husband breezed through this surgery with all his skill.
Thank you Texas Orthopedic hospital.
! Keep up the excellent job you are doing!
You are so appreciated.
Lynn and Stan Smith

I have had 3 surgeries at this hospital. Each time I have been shown so much kindness and concern. Everyone, staff, Drs, nurses, assistants, cleaning personnel have been amazing. I recommend TOH to anyone who will need orthopedic care, you will definitely be in good hands.

I have had quite a few procedures done at this hospital. If I could rate my doctors, I would give them a 5. However, the billing department has made my experience with TOH post op miserable. I have been working to correct a bill from a procedure that occurred a year and 9 months ago for well over a year and a half. I have given them all the info needed multiple times and put the in touch with my insurance representative multiple times. I have tried to escalate this so many times and keep getting pushed around to different groups. I would let this go but this is $1700. I have spent way too many hours trying to get this bill fixed. I normally wouldn’t post a review but I don’t know what else to do at this point. Make sure you understand all of your bills and confirm it’s correct with your insurance before agreeing to anything with TOH.