Texas State Optical, San Antonio TX

I've been getting my glasses here for years. Always friendly service. Great selection of glasses. Dr Flores is great.

Melissa and crew were willing to stay after hours for me. And for me that says a lot for me. When it comes to customer service. Ty very much.
Cj Flores

Great customer service, Vanessa always has treated us with kindness. We have been patients of Dr. Flores for 5 years now, he is very professional and knows his profession. The place and equipment is out dated but that is a corporate problem to solve not the doctor's or staff. The quality and the selection of frames could be better. The wait time and examine process is excellent as well as the completion of your new glasses. For me the best thing about TSO is they accommodate to your schedule and they accept so many different insurance. They are inside Ingram mall which is off NW Loop 410 and Ingram Rd. I recommend you give TSO a chance.

I've been coming here for at least 5 years now, the doctor is such a kind man, asks me how I'm doing while giving my eye exam, but even though it may seem like small talk, he is really listening to you. Even a year later (even on my second visit, when I had only met him once before a year prior) he remembers what I told him the previous year when we only met for maybe 15-20 minutes per year. He really cares about his patients health and life. His staff is always helpful and kind as well, and I've never had a problem, they are diligent and provide a great service. By the way they talk with each other, you can tell there is mutual respect in the office, which is a comfortable setting.

This WAS my eye glasses place for a few years, recently lost my glasses and called them to see if they could help, they tell me to come in on Wednesday. I go in and they tell me weds, june 30 over a month away.they could care less if i was out of glasses over a month, they brushed me off and went to the next patient

Had the WORST experience at this place. Went in for new glasses as well as my prescription for both contacts and glasses. The doctor asked if I still had contacts at home and as I replied yes he gave me a new pair to try on, only to find out it was the exact same prescription as my eyesight didn’t change but was then charged a “fitting fee” for the same contacts I have boxes of at home. Fast forward to when I show up to pick up my glasses, my dirty frames are thrown in to a case that is too small with nothing to wipe the lens with. Maybe it’s just me but I’ve never purchased a pair of frames without the correct case along with a cleaning cloth for the lens. When asked about the case the lady swore it was the correct case my Nike frames came in, yet no matter how I positioned the glasses my frames kept the case from closing. Makes no sense. Stay away from Texas State Optical at Ingram Mall!

If this system was set up properly you could give reviews from -5 to +5. You have to leave 1 star. So that being said this review is -5 stars. This man should have retired years ago. My entire eye exam took less than 5 minutes.hurry in hurry out. I told my wife I did not feel comfortable with his exam but we ordered glasses anyway. The glasses made me puke within 30 minutes of putting them on. There was nowhere I could look that did not have a blurr to it. They were progressive glasses and the prescription was way off the mark. The equipment they use is very dated. AVOID this place like the plague. TSO should take their name off the door it is a complete embarrassment to the company