Texsun Pools (Leslie's), Katy TX

Very knowledgeable, don’t always try to “upsale” me, product is always there, made taking over my pool maintenance a breeze.

David was the maintenance tech that came out for our service needs. David was on time, professional, knowledgeable, and courteous. As 1st time pool owners, he was very patient and informative when we asked questions. David is an outstanding representative for your organization.

The team and Texsun Pools in Katy off Westhiemer Parkway are THE go-to anywhere within driving distance! The entire team is WELL versed in all things pool. As a rookie pool owner they've had a practical solution to any and all my problems. Getting my water tested there is always a pleasure because they've NEVER upsold me any product and that's what keeps me going back. I'll only ever go to Texsun pools! I have a friend who drives from Sugarland to visit this store specifically!

Texsun pools has established a relationship with me and my pool. The friendly and eager staff is always helpful. The chemicals, equipment and extras are always great quality.

We have been dealing with Texsun pools for over 20 yrs and they have always done a great job servicing our pool and they also remodeled it and looks awesome.

I'm super Happy with David that installed a new latest Model of Pool Pump,
David came on time and was very attentive to my Pool needs,

Thank you Texsun Pool Company for caring for your clients,

Tania

Great selection and competitive pricing. In general it's a pretty good place to shop, they maintain a very good selection of spare parts, and rarely do they have to order anything - they usually just haver it on hand.

Worse customer experience ever and management is non responsive to any verbal or written request or complaints. Definitely will not be recommending this pool company to anyone and recommend to avoid their pool maintenance service as they do not do what they say they will do in their contract and by all means do not give them your credit card as they will share it amongst their company and charge it for things not approved or asked for, in the month to month contract billing authorization only, the monthly fixed cost billing is authorized. They also do not accurately test your water or keep records of test results, they did more damage to my pool than good. Avoid thier pool maintenance sevice at all cost all they do is over chlorinate your pool with tablets complete fraud service in my opinion and experience with them.

Speedy to schedule and to support the DE6000 filter install and associated plumbing. Appreciate the help Kyle,

I bought a heater and they installed, and the board malfunctioned and they came out to fix and charged me for warranty work. Beware!

21 hours agoNEW-Edit
Whatever you do please do not use Texsun Pools for anything. I will never do business with them again as long as I live. The circus started after the deep freeze in February when I discovered I had busted valves and piping around my pump and filter area. Texsun's website indicated due to the high volume of calls after the freeze they were only taking service orders/requests on line. On February 25th I filled out a service request online and got a message saying someone would contact me in 24 hours to organize a time. This didnt happen so the following week I contacted them by phone at which time I was told I was being added to their "list" and it would possibly be 4-5 weeks until someone could come out. The following day a service tech by the name of Jessie called me to come out and have a look at my damage. He arrived on time and inspected my leaks when I asked him for an estimate he verbally estimated it would be about $800. He stated I needed to replace 3 valves at $95 each, some piping and them the labor but no more than $800. I did not get a written estimate (big mistake on my part). He told me it would be 2-3 weeks before he got the parts and left. A week couple of days later he called to say the parts had arrived and he would be at my house between 1pm-3pm on March 6th to install them. We waited until 4pm, we had not heard from the repair man and had to leave our house. When we returned it he had left a note at 4: 16pm saying that he missed us (this was over an hour late) he said he would be back Monday to fix our pool. On Monday I called to tell them they could not come because we could not be home on Monday. I was told someone would call me on Tuesday to reschedule. No one called I finally called on Wednesday to find out the status of my order still no answers. On Friday March 12th Jessie called me to say he would be at my house "after lunch" on Saturday March 13th to fix my pool. I asked for a more specific time than "after lunch" and was told I would get a phone call Saturday with a more specific time. We ran errands on Saturday morning thinking after lunch means afternoon. No Phone call on Saturday morning. We waited from 11am until 5: 30pm Saturday March 13th. I called and made all kinds of waves with their retail store late Saturday but no results. On Monday I finally spoke to Tom White one of the VPs of the company. Tom told me Jessie was at my house at 9: 30am on Saturday (this isn't after lunch). We missed him again thinking he would do as he said and arrive after lunch. Tom was very nice and organized the repair of my pool. Jessie came out and repaired my pool and Charged me $857 rather than the $800 he quoted me. No big deal I paid it. After he left I discovered the pool still was not fixed it was still leaking. I immediately sent Jessie photos by text message he told me I had to call the office for a service call. The next day Jessie called to say he only charged me for 1 or the 3 valves he replaced and the valves were $105 each rather than the $95 each he first quoted me. So now by repair bill is well over $1000. I paid the bill the pool is fixed. I will not buy anything from Texun if my life were to depend on it. They are a unprofessional organization. Their employees lie to their customers and they can't perform simple arithmetic. Avoid them at all cost. It isnt worth the nightmare.

These guys rock.stayed open to help me sort my green pool. Could not ask for better service.