TForce Logistics - San Antonio

Home depot needs to find another delivery company.ordered kitchen cabinets that were supposed to arrive December 1 and they are now saying that will possibly arrive Dec 4th, but they can't guarantee if they will arrive on the 4th. Really?

I ordered a product from Home Depot and they used this carrier. It took them almost a week to get the item from Home Depot. I checked their website and saw that they had scanned it. I called them to confirm a deliver time so as to be home when it arrived. They couldn't confirm a time with me since they couldn't get a hold of the driver, but they left a note for him to call me prior to delivering it (I asked to be called since package theft has happened in my neighborhood). I called them again a day later and asked what was the delay. They then told me that they didn't even get the package, EVEN THOUGH THEY HAD "SCANNED" IT IN THERE SYSTEM. WHAT? !? !? !? !? Three days later, it finally arrived. THREE DAYS! Meaning they had it in town for three full days. On top of that, I didn't receive a call and the product was left in the open on my driveway for all to see what it was. I am just lucky it didn't get stolen. From now on I will simply order the product to be shipped to the store. TForce has proven to be an unreliable company.

On hold for 17 minutes before my call was acknowledged by a human. Then, placed back on hold for anther 4 minutes while they tried to locate the order that Home Depot shows to have already delivered to them 10 days prior. (I Called the week previous to HD and the HD operator was frustrated with their on hold wait times too. After waiting 10+ minutes on hold, only to be told that they couldn't locate the package as their "wi-fi was down"). Now today, they physically checked the warehouse and said the package wasn't there and they had no record. Horrible service. I had to call HD back and cancel the order and let them know what had transpired. I hope HD gets a better "final mile" delivery service soon.